JOB TITLE: Senior Contract Manager
LOCATION: Belfast
SHIFT PATTERN: Monday to Friday
WORKING HOURS: 40 hours per week
SALARY: Competitive
Here at ABM, we have an exciting opportunity for a dynamic people leader who excels in creating and fostering a positive work environment where team members can succeed and thrive. In this role, you'll play a crucial part in ensuring our team delivers the full scope of services to a prominent aircraft manufacturer with facilities throughout the greater Belfast area.
Who we are
We at ABM, are a global team of 100,000+ dedicated professionals committed to providing safe and healthy spaces where people live, work, and travel. For over a century, we've been serving communities around the world, delivering exceptional facility solutions to businesses of all sizes.
From schools and commercial buildings to hospitals, data centres, manufacturing plants, and airports, we help keep every space open and operating smoothly. But more than that, we believe in putting people first. We know that safe and clean environments are crucial for everyone's well-being, and we take that responsibility seriously. That's why people everywhere count on ABM to deliver the services they need to thrive.
A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential facility services and forward-looking performance solutions across a wide range of industries – from commercial real estate, healthcare, education, technology and data, manufacturing, pharmaceutical and life sciences and more.
With regional operations based in Dublin, Belfast, and Cork, ABM is home to more than 2,300 team members across the Republic of Ireland and Northern Ireland.
Founded in 1909, ABM serves over 20,000 clients throughout the United States, United Kingdom, Republic of Ireland, and other international locations.
Skills & Experience
Essential Criteria
· Experience of delivering Hard FM services to multi-site clients and contracts greater than £5M in value.
· Experience of delivering Soft FM services including cleaning and security.
· Management of contract cost sheets and P&L.
· Data analysis.
· Excellent communicator, able to convey information in a clear, simple and warm manner.
· Accomplished problem solver.
· Able to adhere to strict deadlines.
· A full, clean driving licence.
· IT literate including knowledge of Word, Excel, PowerPoint and Outlook.
· 5 - 10 Years post qualification engineering experience across different industrial sectors operating within a regulated environment.
· Degree/Diploma level qualification in an engineering discipline with a minimum of 10 years post qualification.
· NEEBOSH General or equivalent.
· Level 5 Management qualification.
Key Responsibilities
· To act as the focal point for the customer care program ensuring its successful application.
· To assist the Contract Team(s) as directed on the development and delivery of new business proposals.
· Enhance our existing contract(s) by selling added benefits to clients.
· Analysis of current contract(s) and assessment of their ongoing contribution to the profitable operation of the area / region and to meeting the region’s purpose.
· Play an integral role in the development of regional strategy.
· Adopt an appropriate profile with clients and ensure their needs are met.
· Deliver monthly, Quarterly, and Annual service reports utilising data analysis to drive decision making and justify spending.
· Drive a culture of right fix first time and self-delivery amongst the team.
· Assist Operations Director in the development and delivery of regional Business strategy.
· Develop, implement and monitor performance against output targets.
· Act quickly/efficiently on issues arising from audits (e.g. audit close-outs).
· Manage out of hours emergencies on client site(s)
· Demonstrate significant improvements to the operations arising from analysis of
· feedback and changing business needs.
· Ensure that the site utilities being managed are available to support the client’s production requirements.
· Support the delivery of all site services within budget. Assist in the preparation of budget forecasts and tracking to plan for financial costing.
People Supervision & Development
· Foster a positive and friendly working atmosphere for all team members.
· Manage operational staff on site(s).
· Facilitate/mentor all employees in meeting their individual needs utilising PDP’s.
· Facilitate/mentor all teams in meeting their team needs.
· Facilitate developmental/training requirements of teams & individuals.
· Provide first line HR management on site(s).
· Willingness to attend training programmes as requested.
· Willingness to take on new skills to enhance the company’s profile and service offering, as per training received.
Quality Management and Health & Safety
· Ensure and promote safe working environments.
· Ensure that all company policies and procedures are followed at all times.
· Maintain and further own knowledge relating to relevant statutory and local legislation; ensure compliance to law.
· Champion and ensure that all work is carried out in accordance with Health, Safety &
· Environmental regulations, permit to work and client procedures are strictly adhered to.
· Ensure that all company procedures are adhered to and that quality standards are
· maintained at all times.
Other
· Take a results-orientated approach to the role, ensure results are analysed/trended and understood; and that remedial actions are delivered.
· Support the growth of the business, where possible, by up-selling and cross-selling to customers and by passing on potential sales leads.
· Support any customer initiatives which could lead to longer term benefits to both the customer and ABM.
· Any other ad-hoc duties as reasonably requested by a member of the Management Team.
Attitude/Motivation
· Confident decision maker under pressure.
· Flexible, reliable, responsible, calm in a crisis.
· Positive and supporting of organisational change.
· Positive attitude to private outsourcing.
· Motivated by a desire to grow the business using effective systems.
· A willing team player.
· Ability to work on own initiative.
· Willing to continue professional development and to develop the role.
· Willing to undergo, and provide, training/coaching in line with organisational philosophy.
