Senior Content Designer (AI)

Team & Role

At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Content Design team that uses their superpower of empathizing, understanding and applying our users’ and customers’ needs, with the mission to create product experiences they love. Our designers come from a diverse set of skills and backgrounds - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with engineering and product management from the get-go. 

Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/

What you get to do in this role:

• You’ll actively participate on cross-functional teams and be responsible for UX writing needs for one to two AI-powered products, including prototypes, content wireframes, style guides, and content patterns.  
• You’ll leverage learnings from available data and customer research to define and manage product-level content strategy, with focus extending beyond immediate release.  
• You’ll contribute ideas for structuring collaborative projects or ongoing content team efforts to maximize productivity and success, based on experience and available metrics, data, and research. 

Preferred Qualifications

• 5+ years of relevant design experience
• An inspiring portfolio demonstrating end-to-end, user-centered, content design solutions based on human-centered design and research data
• Passion for driving ease-of-use in product and content through information and UI copy
• Successful experience creating guidelines for UX writing and enabling others to create great UI copy
• Excellent verbal and written communication skills, with solid understanding of English grammar, structure, and punctuation 
• Working knowledge of design principles and methods, and tools (Figma, Sketch, Miro, Invision) 
• A growth mindset, continually strengthening core skills through complex assignments and varied experience

Basic Qualifications

• BA/BS degree or higher in Communications, English, Journalism, Human-Computer Interaction Design, or other relevant field, or equivalent work experience  
• Experience participating in the complete product development lifecycle of web and/or software applications 
• Experience in user experience design or industry experience (corporate, software, web or agency) 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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