Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
The Role
Post-Implementation services are provided to our Commercial customers after they have started using Veeva applications. Our purpose is to be our customers' trusted partners and ensure that they leverage the additional value Veeva applications offer.
Our Commercial Post-Implementation practice is one of the fastest-growing teams in Veeva's European business. We partner with our enterprise-level and SMB customers to drive innovations and to help them achieve their ambitions in the Life Sciences industry.
Join our dynamic team, where collaboration and strong bonds are at the heart of what we do!
As a Senior Consultant, you will collaborate with client-side application owners on ongoing changes to their systems, as well as design and deploy changes in the customers' environments. In addition, you will actively support your team members through documentation of best practices, organising workshops, structured presentations, and knowledge transfer sessions in the areas of technical or industry knowledge and soft skills.
You will provide post-go-live application services as a subject matter expert of the Veeva Commercial Content product suite. You will focus primarily on the Vault PromoMats and Vault MedComms applications, with a key focus on long-term relationship management for some of our biggest Life Sciences customers in Europe.
Veeva Vault PromoMats and MedComms are regulated content management applications that support the full lifecycle of promotional content (PromoMats) and scientific content (MedComms). Vault PromoMats enables content creation, review and approval, digital asset management, claims management, and modular content. Vault MedComm enables content review and approval, storage, management, and distribution. It supports unique content types, lifecycles, and workflows specific to the needs of Medical Affairs.
This is a remote, full-time role with Veeva. Qualified candidates must be legally authorized to be employed in Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position. Although this is a remote position, working off-site with accounts within the EMEA region, regular travel to our Budapest hub will be necessary.
What You'll Do
- Proactively guide customers toward Veeva and industry application management best practices
- Lead the team delivering Veeva change requests to meet release deadlines, from requirements gathering through UAT and implementation of the approved change in a live environment
- Manage overall project team capacity and utilization level
- Onboard new project teams into the customer environment
- Design and implement processes for ongoing BAU (Business As Usual) releases
- Participate in the service contracting process
- Interaction with various internal Veeva teams, including Global Program Manager, Global Account Manager, Product Management, and Product Strategy to ensure customer needs are well understood, and clients are satisfied with the product
Requirements
- 5+ years of experience with configuring, supporting, and implementing software solutions, ideally content management software (SharePoint, PromoMats, Zinc MAPS, Documentum, Adobe, or similar)
- Experience working in a customer-facing and/or consulting role and managing customer expectations
- Proven ability to work independently in a dynamic environment, understand and translate business requirements, and create corresponding solution designs
- Experience with fulfilling customer needs and managing expectations, as well as building long-lasting relationships
- Excellent verbal and written communication skills in English
- At least a BSc in Information Technology, Computer Science, Computer Engineering, Math, Business Administration, or equivalent
Nice to Have
- Master Data Management/experience with CRM systems
- Knowledge and applicable work experience in the pharmaceutical and life sciences industry
- Project management experience
Perks & Benefits
- Allocations for continuous learning & development
- Health & wellness programs
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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].
