The Visa Consulting Senior Manager will be a key member of the VCA organization in SSA and will contribute to the commercial traction, product development and thought leadership across practice areas. The role will also deliver subject matter expertise and consulting support to VISA's key clients across clusters. The main objective of the role is to help deepen client relationships and optimize client performance by helping them design and assess their payments strategy and implement initiatives to capture the full potential from enhancing customers engagement.
Principal Responsibilities/Key Results Area
Collaborate with VCA colleagues, Visa account executives and other Visa functions to cultivate and manage a pipeline of engagement opportunities with the largest banks and merchants in the region
Lead and/or serve as a subject matter expert on consulting engagements across practice areas (portfolio, digital, risk) including but not limited to the following,
Using VISA and external data to analyze client needs across the focus markets and identify opportunities for consulting assignments with VISA’s key clients
Support and contribute to sales pitches
Lead or contribute to internal problem-solving sessions
Prepare for, and participate in, client discussions
Be involved in project deliveries in both coordination and delivery role
Work closely with other VISA groups, including Products, BD, Risk, Marketing, Digital Solutions, Digital Partnerships & Ventures, Innovation Center etc., to ensure a seamless Consulting experience
Contribute to the development, when needed, of practice areas in terms of product development
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Key Competencies
• A well-qualified candidate will have broad and deep expertise in Payments Consulting across multiple areas of focus. Key elements to assess his/her candidacy will include expertise on the following topics,
o Business needs of issuers, acquirers and merchants in Portfolio, Digital, and Risk e.g., strategy, acquisition, customers and channels full potential, innovation, mobile platforms, digital ecosystems, authorization etc.
o Best practices to meet customer needs across the customer lifecycle stages (acquisition, activation, usage, reactivation and retention)
o Industry trends, such as evolving economics of payments, new customer value propositions, increasing digitalization and development of digital channels, increasing use of advanced analytics and other technologies in payments and targeting, changing regulatory environment, etc.
Qualifications
• Bachelor's degree or equivalent. Master’s degree preferred
• At least 10 years of overall work experience
• At least 5 years of solid experience in payments, experience should be gained within a top-tier bank or the financial services practice of a top-tier consulting firm
• Combination of regional and global experience is also desired
• At least 2 years of experience in management consulting and deep consulting skills and client engagement capabilities including
• Diplomatic skills to work in a multi-functional environment and ability to extract desired outcomes.
• Comfortable interacting with and presenting to senior management of clients and VISA.
• Highly analytical with advanced PowerPoint skills and Excel skills.
• Superior project management skills. Fluent communicator
• Results driven, flexible and both internally and externally customer focused
• Able to travel frequently and work on client site
• Self-motivated and able to use own initiative with limited direction
• Strong teamwork and collaboration skills with the ability to work effectively with inter-disciplinary groups
• Ability to work in a multi-cultural environment
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
