Senior Community Engagement Liaison

IT’S MORE THAN A JOB. IT’S A CALLING.  

At Family Care Center, we are on a mission to transform lives by elevating behavioral health care. Our journey began in 2016 when two U.S. Army Veterans founded Family Care Center to help service members, Veterans and their families. We continue that tradition today, caring for people of all ages across a broad range of conditions with nearly 30 outpatient clinics in communities across Arizona, Colorado, Florida, Tennessee and Texas.  

If you'd like to work for one of the nation's fastest-growing behavioral health providers, collaborating with other committed team members and making a positive impact on your community, we look forward to hearing from you. 

Transforming lives is our life’s work.  

• CARING & SUPPORTIVE CULTURE: We support you so you can support our patients. Our positive environment is complemented by an engaging wellness program, volunteer events, team activities and more.  
• UNPARALLELED GROWTH OPPORTUNITIES: We offer clear paths for career advancement at every level, fostering your professional development and personal growth. 
• BALANCED LIFESTYLE: Achieve professional fulfillment while nurturing a healthy work-life balance, free from weekend or evening hours. We understand the importance of both professional fulfillment and personal well-being.  
• COLLABORATIVE TEAM: Join forces with a diverse team of top-notch behavioral health professionals, support staff and empowering leadership. Together, we work towards transforming the lives of our patients.  
• IMPRESSIVE RETENTION RATES: Our compassionate, welcoming approach has helped us earn a higher-than-average provider retention rate of 88%.  
• COMPREHENSIVE BENEFITS: We prioritize your overall well-being and financial security. Enjoy a full suite of competitive benefits, including medical, dental, fertility, retirement, wellness, profit sharing and more. 

Position Summary: The Senior Community Outreach Liaison builds and maintains meaningful and strategic relationships with key provider group stakeholders, community agencies and organizations, government entities, and where relevant, military and Veterans-related organizations. This individual is critical in facilitating the overall performance, including ramping and maintenance of provider and clinic community impact, in their region.

Essential Responsibilities:

• Work with regional and corporate leadership to plan and execute regional strategy to a) drive awareness of Family Care Center in the community; b) facilitate the ramping and maintenance of provider and clinic community impact; and c) understand the manage each clinic’s unique needs as it relates to referrals and messaging.
• Identify, cultivate, and maintain key strategic relationships to ensure the fulfillment of Family Care Center’s community impact commitment.
  • Responsible for developing and maintaining positive working relationships with key provider groups, driving sustainable, long-term relationships that benefit both organizations.
  • Works with those groups to rapidly identify and address problems and develop best practices in support of patients’ access to behavioral health care.
• Serves as the main point of contact for referral partner needs. Ensures high priority referrals are scheduled and problems solves when issues arise.
• Works with regional and corporate leadership to educate the region and key stakeholders on TMS services, their efficacy, and FCC’s delivery model
  • Partners with regional and corporate leadership to execute related events and education on TMS.
• Identifies stakeholders in community agencies and organizations, local government, education and, where relevant, military and Veterans-related organizations.
  • Cultivates partnerships which highlight Family Care Center’s capacity to improve care and increase help-seeking behavior.
• Works with regional and corporate leadership to track effort and, where possible, referrals to leverage data to inform decision making over time.
  • Sets community outreach goals and manages and executes community outreach programs and events.
• Positively and professionally represents Family Care Center to the public to raise community awareness of services offered by the company.
• Identifies barriers to behavioral health care in the community and works with stakeholders to address challenges and improve access to care.

Other Duties:

• Performs other related duties as assigned.

Travel: 

• Local travel required.

Minimum Qualifications:

• Bachelor’s degree required.
• Three years’ experience in healthcare marketing, physician relations or sales required.
• Experience with existing provider relations in the behavioral health preferred.
• One year experience with FCC with proven track record of success with KPIs.
• Experience with CRM software

Location: Travel within the Austin, Texas Region

Family Care Center is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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