Zensurance is a scale-up InsurTech company that is re-imagining the commercial insurance market. At Zensurance, we want to empower small businesses across Canada to thrive by offering an honest, simplified, and modern approach to insurance. Our main recipe is a combination of modern technology and insurance industry expertise powered by our talented team members.
Being a technology-forward company, we utilize various tools and platforms to create fun, engaging and meaningful work experiences for our employees, as a remote-first company.
We are boldly going where no insurance broker has gone before!
As a Senior Broker on our complex risk (Elite) team, you will play a key role in retaining and fostering strong relationships with our larger clients in our commercial book of business. In this role, you will work to retain a combination of our "Elite" clients such as high premium clients and complex files. You will also be responsible to act as a mentor to team members, contribute to workflow improvements through testing, and collaborate with the engineering team as needed.
Reporting to your Team Lead, this position requires maintaining a high level of professionalism, quality, and going above and beyond with each client interaction.
Responsibilities:
- Deliver an exceptional client experience with each interaction taking into consideration the needs of the Elite client portfolio.
- Proactively manage the renewal process for existing Elite clients in advance of their renewal date, remarketing as needed.
- Assess the unique insurance requirements of high premium accounts by conducting a needs analysis, risk consultation, and making appropriate coverage recommendations based on the client’s current business operation and exposure.
- Act as a primary contact between the Accounts and Renewal team, working collaboratively with Elite Brokers, to provide a positive client and insurer interaction and create win-win solutions.
- Liaise with insurance partners to negotiate the best possible insurance package to meet the needs of the client.
- Handle overflow of non-Elite renewals as needed.
- Be a mentor and work towards elevating the experience and knowledge of new and existing team members.
- Participate in projects to support process improvement, workflow testing, and collaborating with other Elite Brokers as well as the engineering teams.
- Other duties, as assigned.
Qualifications:
- 3+ years of experience within the commercial insurance industry.
- Provincial Insurance License in good standing.
- CAIB, CIP, or other insurance relationship designation is considered an asset.
- Superior attention to detail, time management, and prioritization skills.
- Ability to work independently and manage multiple projects simultaneously.
- Excellent client service orientation both internally and externally.
Perks we offer at Zensurance:
• Opportunity to work for Canada’s fastest-growing #insurtech scale-up
• Primarily remote work environment available to everyone
• Laptop, extra monitor and main accessories are provided
• Extra home office and supplies allowance to help with work-from-home set up
• Comprehensive and flexible health and dental plans to suit all lifestyles, including mental health
• Health/Personal Spending Accounts to subsidize your healthy habits and purchases
• Parental Leave Top Up
• Weekly Friday companywide huddles for casual catch-ups with other departments
• Build next-level relationships with your peers through scheduled companywide virtual and in-person team-building events
• Be a part of something special. We are confident you won’t find any other insurance company like us :)
Who we are. What we're building.
Business is hard work, insurance doesn’t have to be!
At Zensurance we believe that teamwork makes the dream work.
We are passionate about providing business owners with the best insurance solutions at great rates through an online and easy-to-use platform.
Our secret sauce is all about our culture. Here at Zensurance our culture is built on four core values that we live and breathe daily. They are:
INTEGRITY: We do what's right.
INCLUDE: We are an open and safe space for all.
INVENT: We take an innovative approach to creating straightforward solutions for our customers.
DELIVER: We set ambitious goals and hold ourselves accountable for achieving them.
Zensurance celebrates diversity in its workforce structure and encourages applications from all backgrounds.
Zensurance is an inclusive employer that celebrates diversity in its workforce structure. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective provincial human rights codes throughout all stages of the recruitment and selection process. Please advise the recruiter if you require accommodation; to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation will be addressed confidentially.
We understand that looking for a new exciting opportunity can be time-consuming. We truly appreciate your time in going through the job posting and applying for a position with us.
