Senior Collections Associate

Position:  Senior Collections Associate

Location: Mumbai, India

Shift timing: 3:00 pm to 12:00 am IST

About LRN:

Do you want to use your experience to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact.

LRN is a fast-growing SaaS company providing ethics and compliance management solutions to help clients navigate complex regulatory environments and foster ethical and responsible cultures. After two recent acquisitions and significant organic growth we are proud to be serving nearly 2,800 clients across the US, EMEA, APAC, and Latin America. Our state-of-the-art platform offers clients an intuitive user interface, mobile app, robust analytics, and industry benchmarking enabling clients to create, manage, deliver, analyze, and audit their ethics and compliance programs to align with regulatory guidance. We help some of the world’s most recognized brands reduce organizational risk – enabling them to focus on what they do best.

About the role:

We are looking for a Senior Collections Associate to contact clients and collect outstanding payments. This individual will work with clients in a cooperative, yet firm manner to maintain trustful relationships and ensure timely payments. Our Collections Associate should exhibit professionalism and trustworthiness. The ideal candidate should have excellent communication and negotiation skills, both written and spoken (in English), as well as the ability to work independently.  This individual should also possess excellent organizational skills, as the client base for which he/she will be responsible will number in the hundreds.

Your responsibilities will include:

• Monitor accounts to identify outstanding debts
• Find and contact clients to inquire about overdue invoices, both via e-mail and phone
• Manage the dunning process via Netsuite, LRN’s ERP
• Act upon client responses to collections efforts to determine an acceptable solution
• Interface with Sales, Client Success, and Billing teams within LRN to resolve issues
• Investigate historical data for each open invoice
• Update account status records and collection efforts in Netsuite
• Generate weekly reports on collection activity and accounts receivable status
• Accept and apply credit card payments
• Contact clients across the globe, including US, Europe, Middle East, and Asia
• Report to the Collections Manager, based in the US

Requirements

• 2+ years of proven experience as a Collection Associate or similar role
• Knowledge of billing procedures and collection techniques
• Working knowledge of MS Office and preferably Netsuite
• Comfort with working with targets
• Excellent communication skills in English (written and oral)
• Comfort with liaising with internal stakeholders such as Sales, Client Success, and Billing to solve problems

Benefits

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.