About Upstart
Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than two-thirds of Upstart loans are approved instantly and are fully automated.
Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.
Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!
The Team
Upstart’s Collections team is seeking to hire Senior Collections Associates to join our team on a contract basis. As a Senior Collections Associate, you will be responsible for providing a great borrower experience while helping bring borrowers' accounts out of delinquency. Other responsibilities include contacting borrowers via phone and educating on account and lending success, consistently meeting performance and quality expectations and targets, identifying trends and suggesting areas of opportunity based on borrower interaction. This team needs compassionate and caring individuals who have confidence to negotiate and educate a borrower through difficult circumstances.
Position Location - This role is available in the following locations: Columbus, OH area. This position is primarily remote with on-site requirements at the Columbus, OH office
Time Zone Requirements - This team operates on the East time zones, between the hours of 9:00 am - 9:00 pm EST. We are looking to hire individuals able to commit to one of the following shifts.
Shift requirements:
Travel Requirements - This team has regular on-site collaboration sessions.
How you’ll make an impact:
What we’re looking for:
Minimum qualifications:
Preferred qualifications:
What you'll love:
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This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law.
Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email [email protected]
