Senior Collections Analyst

Title: Senior Collections Analyst

• Monitor portfolio of accounts, and credit management by ensuring accurate collections processes with little oversight.
• Send reminders and collections notices on past due invoices
• Support renewal collections
• Deactivations for past due accounts and/or work stoppage on past due Implementations
• Drive resolution of disputes including tax, POs, billing and other issues, while monitoring trends of disputes.
• AR refund requests
• Provide guidance for forecasting of payments in quarter
• Draft legal demand letters, when appropriate
• Negotiate payment plans within guidelines, and escalating when necessary
• Maintain customer records including contacts, payment trends, and payment runs
• Calculate and monitor customer collection metrics for portfolio
• Reconcile customer accounts
• Escalate bankruptcy filings to lead and manager
• Negotiate payment plans in compliance with internal policies
• Lead discussions with customers and partners on a regular cadence, including escalation calls as required.
• Coach more junior team members, when appropriate
• Build and maintain relationships with internal parties
• Internal projects, as required

Qualifications

• 5+ years of experience in Collections, with a majority in the Technology Industry
• Experience in the tech and SaaS experience (highly preferred)
• Strong analytical skills; problem solver, high level of curiosity, ability to dive deep, find solutions and deliver results
• Solid experience with key financial tools and ERP systems (NetSuite preferred) as well as Microsoft Office skills including Excel and PowerPoint
• Bachelor's Degree or equivalent work experience

Working Time: 12AM - 9AM Philippine Time