Senior Collections Analyst

About the role:

As a Senior Collections Analyst you will be responsible for high volume contact with our customers, collecting receivables and reconciling disputes as necessary.  The right candidate will excel at controlling past due while keeping customer goodwill, driving results in a rapidly changing environment.  As a Senior Collections Analyst, you will report to the Manager, Credit & Collections.

What you'll do:

• Owns and manages customer collection accounts in the US & CAD
• Provides timely resolution of past due and disputed items with customers to ensure continued relationship
• Collaborate with customers, sales, customer success, revenue and billing operations to resolve various issues.
• Analyze information and communicate with manager and team as needed to determine next steps.
• Manage the refund, agency and write off process for assigned set of customers and see through completion.
• Reconcile customer accounts
• Maintain detailed record of interactions with customers including follow up and next steps
• Identify resolution of larger scale issues which are negatively impacting customer experience
• Other projects/duties as assigned
• Partner with internal teams and develop relationships to ensure positive collaboration

What you bring:

• 2+ years of collection experience
• Sense of urgency in collections and delivering and prioritization of tasks
• Excellent negotiations skills, ability to gain trust and confidence with customers, leadership and peers.
• Proven history of successful collection results, dispute resolution and root cause analysis
• Effectively able to manage workload to a deadline
• Ability to identify root causes issues and offer possible solutions for next course of action
• Knowledge of collection principles and ability to reconcile credits & debits
• Collaborative, positive, team player with commitment to outstanding customer service with external and internal stakeholders
• Experience working in a fast paced, high volume, high growth atmosphere
• Experience with Oracle, JIRA and collection systems (Tesorio, Getpaid, High Radius) a plus
• Strong problem solving skills
• Proficient in MS Office (Excel/Word)
• Excellent organizational abilities, attention to detail and strong written and oral communication
  
  

What you get:

• A fast-paced and collaborative environment where we leverage the latest technology
• Hands on coaching and professional development
• Competitive compensation and opportunity for advancement
• 100% medical, dental and vision coverage
• Unlimited PTO policy
• Gym membership & transportation reimbursements

At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages. 

One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.

The base salary range for this role is $87,656 - $118,594 in Denver, CO.

Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.   

Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.