The Role: The Senior Cloud Support Engineer will be responsible for providing support to customers for Cloud environments and applications.
Your Focus:
- Day to day management of the MicroStrategy Cloud infrastructure including scheduled and emergency maintenance activities as well as scheduled on-call coverage.
- Implementation of Customer change requests in compliance with the Change Control regime.
- Incident response including troubleshooting of the infrastructure related issues and collaboration with Technical Support and Technology teams on troubleshooting of platform related issues.
- MicroStrategy Platform administration.
- Maintaining high quality documentation for all related tasks.
Qualifications:
- Technical education or experience in IT roles strongly preferred.
- AWS, Azure, Linux, GCP and containers experience strongly preferred.
- Practical experience managing critical customer issues is a plus.
- Must possess an enthusiastic personality and foster a positive work environment.
- Strong written and verbal communication skills in English is a must.
- Well-organized with effective time management skills.
- Team player - always willing to give support to others and ask for help if needed.
- Ability to work independently.
- Attention to detail.
- We work from the Warsaw office 3 times a week.
- The recruitment process includes online assessments as a first step (English, logic, design) - we send them via e-mail, please check also your SPAM folder.
