Senior Clinical Manager, Mood & Anxiety Program

The Senior Clinical Manager, Mood & Anxiety Program will serve as a clinical lead and people manager on a multidisciplinary team to expand and ensure the success of the Spring Health Specialty Programs, with a focus on mood and anxiety disorders.

What you’ll be doing: 

• Collaborate with Specialty Care Leadership to design, build, and implement components of Outpatient and IOP Programs for Mood and Anxiety Disorders, including Treatment Resistant Depression
• Collaborate with Specialty Care Leadership to support program evolution, including strategic decisions on future condition specific programming
• Collaborate with cross functional partners (e.g. Product, Engineering, Design, Ops) to develop operational workflows to improve program efficiency and implement new initiatives
• Collaborate with Specialty Care leadership and cross-functional teams to improve tooling to optimize member, and provider experience, and team workflows
• Monitor and drive team performance on Key Performance Indicators (KPIs)
• Manage a Lead Care Navigator, who will ultimately oversee a team of specialized care navigators
• Provide training and clinical supervision to team of care navigators as needed
• Manage and support clinical case escalations, interfacing with members and customers when necessary
• Outreach members, conduct triage sessions, conduct case management of caseload as needed
• Manage relationships with external treatment provider programs
• Lead presentations to internal and external stakeholders 

What we expect from you: 

• Licensed behavioral health practitioner (psychologist, social worker, therapist, or counselor)
• Must have experience in direct care provision of mood and anxiety disorders with highly acute populations in higher level of care settings (e.g. IOP, PHP, Inpatient)
• Must have experience with evidence-based treatments for depression and anxiety
• Must be data driven and research-informed
• Must have experience working on interprofessional teams to manage patient care (e.g. psychiatry, OT, case management, nursing, etc)
• Must have experience in clinical program management
• Must have experience with clinical program design and implementation
• Must have 3+ years of experience managing clinical teams
• Knowledge of and experience with healthcare systems including health plans
• Startup experience strongly preferred
• Comfort with EHRs and electronic case management tools
• Working knowledge of Google Office Suite (Google Docs, Sheets, Slides, Forms, etc.)
• Proactive approach to project management
• Experience developing creative solutions to complex problems

The target base salary range for this position is $110,000 - $142,500, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Hypergrowth meets impact

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

• You get to be surrounded by some of the brightest minds in the field  
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, integrity, &  humility from leadership 
• You will be empowered to constantly challenge the status quo
• You get the space to experiment & innovate
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future

Benefits provided by Spring Health:

Your Total Health:

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• 10 allocated sick days per year
• Flexible paid time off in addition to 12 paid holidays throughout the year
• Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge. 

You And Your family:

• 4-4.5 months of fully paid parental leave
• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses

Supporting you financially through:

• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can thrive in:

• Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
• Focus Fridays: no meetings, no distractions, just time for you to get work done.
• Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
• Up to $1,000 Professional Development Reimbursement per calendar year.
• $200 per year donation matching to support your favorite causes