Senior Client Solutions Manager, LinkedIn Marketing Solutions

Location: Bangalore / Gurgaon

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.     

LinkedIn is one of the most trusted platforms globally, a place where our members invest their time, engage in meaningful conversations, build professional relationships, and do business. Within our Marketing Solutions business we are looking for a Senior Client Solutions Manager to join our team in achieving our goal of empowering businesses to reach, engage and convert their target audience on a scale.    

The vision of LinkedIn’s Marketing Solutions (LMS) business is to create economic growth for every organization worldwide by helping marketers reach, engage and convert their audiences at scale. Through sponsored content in the feed (video, lead-generation forms, connected TV, carousel ads), personalized messages to your LinkedIn inbox (InMail), LinkedIn Events/Live and many other innovative formats, LinkedIn is transforming B2B (Business 2 Business) and high-consideration B2C (Business 2 Customer) marketing.    

You will be part of the Global Accounts team, overseeing some of the largest and most strategic accounts of LMS. The role of a Senior Client Solutions Manager is to build and manage relationships with our clients, by discovering and executing against client objectives and serving as a trusted advisor and consultant.  Senior Client Solutions Managers collaborate with their Account Director as well as cross-functional teams to drive growth with their customers. This involves identifying trends, educating the client organisation at scale on our capabilities, troubleshooting and solving problems, providing ongoing marketing strategy consultation, as well as identifying areas where we can offer value that accelerate client revenue growth. Senior Client Solutions Manager collaborate with other regions and scale learnings and best practices in order to drive stronger performance on the platform. They also represent the voice of the customer internally, addressing product concerns that impact the wider customer experience.   

 Responsibilities:   

• You will build strong relationships with the APAC regional clients by providing best-in-class customer experience, leveraging your communication and relationship building skills, and analytical abilities to provide consultative solutions to your customer’s needs.   
• Working closely with your Account Director, you will aspire to understand the full opportunity of your client’s marketing campaigns, allowing you to make creative and effective recommendations for how they can use our platform and enabling us to prove ROI through campaign insights.   
• Proactively analyze and optimize your customers’ advertising campaigns and marketing programs to make strategic and tactical recommendations to customers.   
• Articulate and communicate any new product feature proactively  
• Identify up-sell or cross sell opportunities across the book of business to drive incremental revenue and growth  
• Consult and advise on all aspects of your client’s media campaigns including targeting, implementation, optimization, and reporting.   
• Advise on creative and content quality and development, leveraging marketing expertise to maximize performance and delivery.   
• Support your customers’ communication and ongoing education, including a best-in-class onboarding experience and education needs.   
• Work effectively with various cross-functional partners in product, product marketing, insights, content marketing, technical support, and others to ensure customer success.  
• Interact and collaborate across our global account footprint and cross functional partners  

Basic Qualifications:    

• 6+ years of experience in client-facing roles with internal stakeholder management experience.   

Preferred Qualifications:    

• 4+ years of auction based or programmatic campaign management and optimization experience (i.e. Google Adwords, SEO/PPC, ad exchange/trading desks)  
• Understanding of the digital media industry. 
• Experience of thriving in a result-driven environment.   
• Experience of using insights to drive commercial success through upsells and pitches 
• Experience managing a large range of advertising budgets and campaigns.  
• Ability to translate analytics and present them as insights and recommendations in a client facing setting.   
• Ability to drive results and collaborate with C-level and senior customers, building relationships across many levels of a client.   
• Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision.   
• Ability to work independently and collaborate cross-functionally.   
• Understanding of internet advertising technology and marketing automation.   

Suggested Skills:   

• Solution based Selling  
• Media Selling   
• Collaboration  
• Stakeholder Management 

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LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf

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