As a Marketing Solutions Senior Client Solutions Manager, you’ll be responsible for servicing and growing a portfolio of clients in the Hong Kong and Taiwan market. Through the day-to-day management and optimization of our clients’ campaigns, you’ll play a strategic role within an account team comprising an Account Director and yourself to provide our clients with post-campaign intelligence and ongoing campaign strategy consultation that will help inform and shape future marketing strategies.
Client Solutions Managers are measured by their ability to build, cultivate, and partner with our clients as well as their ability to convert clients into long term customers, showcasing LinkedIn as the premier place for brands to market to the world’s professionals. They are nimble team players, comfortable managing multiple clients, campaigns, and projects concurrently.
At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.
Responsibilities
- Build solid relationships with media agencies and act as an important point of contact for our clients’ day-to-day needs
- Become an expert on your clients’ industry verticals and marketing technology stack and ecosystem
- Identify and up-sell relevant, incremental marketing opportunities to clients by selling with insights and analysis on a regular basis to generate revenue and hit targets
- Report and forecast sales activity with accuracy with a data driven approach
- Take ownership of the client experience post-sales
- Analyse, track and optimize clients’ advertising campaigns
- Partner with your Account Director to develop strategy and pitch new advertising opportunities to clients, ensuring all members are aligned and action points completed
- Conduct regularly scheduled client calls to communicate how client strategies are proving value and positive ROI
- Work effectively in a cross-functional capacity including key partnerships with sales, marketing, finance, ad-ops, product, solutions and insights
- Project-manage timelines and creative/asset submissions
- Go above and beyond the day-to-day role to work on special projects
Basic Qualifications
- 5+ years of experience in client-facing role, agency, advertising sales, marketing or media
- Business fluency in both Cantonese and Mandarin due to the coverage of Hong Kong and Taiwan clients
Preferred Qualifications
- BA/BS degree in marketing, business, or related field
- Understanding of how internet advertising technology and marketing automation works with the ability to explain it in the simplest terms (e.g., Eloqua, Salesforce, Madison Logic)
- 1+ years' experience using or recommending LinkedIn Marketing Solutions
- Background in marketing, demand generation or in a role making recommendations to marketers
- Strong interpersonal and communication skills with ability to build authentic business relationships and deal effectively with relational challenges as they come up
- Experience analysing data, trends and client information to identify growth opportunities, and translate these into insights and recommendations
- Effective manage time skills, prioritize tasks and work within deadlines with little supervision
- Experience working independently and collaborating cross-functionally
Suggested Skills
- Understands Customers Business and Objectives
- Strategic Communications
- Solution-based Selling
- Applies Solution Expertise
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