Senior Client Services Manager (up to £47,000)
At Immediate, we’re home to some of the biggest and most loved consumer brands in the UK, including Radio Times, Good Food and Gardeners World. Our trusted, quality content reaches millions of people a month across digital, print, video, podcasts, apps and live events.
We’re the destination for people looking to get more from the things they love. We help inspire them; deepening their knowledge, skills and fuelling their passions, to enjoy more of what life has to offer.
Whether it’s the big things, or the little things; from reaching fitness goals to savouring good food, cultivating outdoor, or indoor, spaces, or enjoying the latest TV sensation with loved ones – we help bring our audiences joy!
About the role
The Senior Client Services Manager is responsible for building and maintaining strong relationships with clients and agencies. Their main objective is to oversee all aspects of project execution.
As a Senior Client Services Manager, you will ensure client satisfaction throughout the entire partnership campaign process, starting from the confirmation of a partnership, all the way through to the final delivery.
The Senior Client Services Manager will oversee the successful delivery and execution of our largest creative content partnerships, driving revenue growth through client retention and upselling opportunities where appropriate, and ensuring campaigns perform flawlessly against client objectives and strategy.
As a Senior Client Services Manager you will;
- Cultivate and maintain relationships with key clients and agencies, as the primary point of contact during partnership delivery.
- Identify opportunities (meetings, immersion sessions and hotdesking), to strengthen these relationships.
- Consistently demonstrate a client-centric mindset, and a thorough understanding of clients’ business objectives, challenges and opportunities.
- Collaborate with the sales teams to develop innovative, effective campaign strategies and big ideas that align with client objectives and industry trends.
- Proactively discuss clients’ needs and challenges, offering insight from previous campaigns to assist with potential renewals.
- Manage the seamless execution of campaigns, ensuring scope and deliverables meet/exceed client expectations.
- Keep stakeholders informed and address any deviations from the project plan and timeline, escalating to the CSD and PD where necessary.
- Identify campaign risks and take proactive steps to mitigate them.
- Maintain responsibility for campaign P&Ls for all partnerships, monitoring campaign production budgets, expenses and revenue on a monthly basis.
- Develop and implement strategies during campaign delivery to achieve/ surpass client expectations.
- Provide insights and recommendations from Pressboard reports in order to implement continuous improvement and optimisation.
- Give mentorship and guidance to junior team members, helping them develop their skills.
Requirements
- Exemplary client service and management experience with a natural ability to maintain and extend client and agency relationships.
- An enthusiasm about creative solutions and the wider marketplace, with a curiosity to learn and desire to share new ideas for continuous improvement.
- Expert organisational skills with an eye for detail.
- Strong written and verbal communication skills; the ability to be clear, articulate and persuasive to internal and external stakeholders at all levels.
- Be able to confidently present in front of internal stakeholders and clients and agencies alike.
- Proven problem solving skills and proactivity. The ability to work independently and take an intelligent approach to problem solving by thinking outside of the box.
- Exceptional conflict resolution skills, seeing crises as challenges that can be overcome, rather than are insurmountable.
- Commercially driven and numerate with a strong business acumen and strategic thinking capability.
- Resilient, diplomatic, adaptive and flexible where needed, seeing challenges as opportunities.
Benefits
- A relaxed working environment with regular socials including a summer festival
- Supportive well-being initiatives and benefits, talks & workshops, and Mental Health First aiders & Champions
- 25 days holiday plus a day for your birthday. Our offices will be closed between Christmas and New Year’s which are in addition to your annual entitlement
- Tailored training and development through both our inhouse learning platform and LinkedIn Learning
- A progressive and transparent culture focused on your development
- Flexible / hybrid working plus early finish Fridays
- Cycle to work scheme
- Enhanced Family Policies including paternity, adoption and surrogacy leave. We also provide a pregnancy loss, fertility, and carers policy
- Competitive pension plans and Life Assurance
- A newly renovated modern office with lots of collaborative spaces
At Immediate, we pride ourselves on our open, inclusive, collaborative, and dynamic culture that empowers our people to thrive and give their best. We care deeply about our people, our local communities and the impact we have on the environment. Our active Diversity & Inclusion network, comprehensive well-being programs, and clear sustainability strategies reflect this commitment.
People are at the heart of our business and creating a diverse and inclusive working environment is important to us. Immediate is an equal opportunities employer. We’ll never treat anyone less favourably because of their sex, gender reassignment, pregnancy and maternity, marital/civil partnerships, sexual orientation, race, nationality, ethnic origin, age, religion or belief or disability. We’re also committed to supporting applications from those who are returning to work following a career break, maternity leave or caring responsibilities.
Immediate is a place you can grow, be supported, and make a difference.
