Senior Client Payment Specialist

THE ROLE

To work effectively as part of the global Payments Team and assist the Head of Client Payments, providing ownership of all client payment related matters while maintaining a high level of communication.

RESPONSIBILITIES

• Assist department Head to oversee the settlement of client payments and associated processes
• Work as a team with Client Payment Specialists to manage the sale settlement process for all auction & private sales, and process periodic outgoing payment runs
• Review client payments from a credit control, audit and compliance perspective
• Ensure clients are paid promptly and in accordance with any agreed terms
• Ensure Sotheby’s Corporate Governance, Compliance and AML policies are always adhered to
• Assist the Head of Client Payments and Treasury department in payment forecasting and cash management
• Manage foreign currency payment requests and currency purchases via our Global Trading Company
• Promptly answer and resolve inquiries from clients and internal departments, and oversee department correspondence
• Handle escalations, work with Client Payment Specialists to investigate, liaise with relevant stakeholders internally or externally (eg. banks) and senior levels of management as required
• Work with Sotheby’s Financial Services on complex client payment scenarios
• Complete Ad hoc requests and projects as needed by Head of Client Payments / Cash Operations, such as audit requests

IDEAL EXPERIENCE & COMPETENCIES

• 4 years of relevant accounting, finance or payment experience required
• Bachelor’s Degree in Finance, Accounting, Economics, Business Administration or related field preferable
• Direct line management experience preferable, with the ability to work with senior levels of management
• Experience in business process review and project management
• Superior interpersonal, communication and client service skills
• High level of attention to detail and good reconciliation skills
• Structured and practical thinking, with excellent resourcefulness and problem-solving skills
• Calm demeanor, especially under pressure, with ability to handle difficult client situations and effectively prioritize
• Demonstrate high organizational skills, as well as creative thinking, capacity to adapt and innovate
• Comfortable with complexity and ambiguity
• Highest standard of confidentiality, discretion and work ethic
• Ability to develop and manage working relationships across business functions globally
• Understanding of global banking systems and foreign currency payments
• Prior experience with SAP is desirable
• Multi-lingual skills are a plus

The proposed base salary for this position ranges from $60,000-$75,000. In addition to base salary successful candidates are eligible to receive a discretionary bonus, as well as a competitive benefits package. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered.