About Us Resilience is the next-generation cyber risk company that’s on a mission to help make the world cyber resilient.  Founded in 2016 by experts from across the highest tiers of the US military and intelligence communities, augmented by prominent leaders and innovators from the insurance and technology industries, the privately-held firm is rewriting the rules of how cyber risk is assessed and managed for middle to large market enterprises. Rooted in decades of experience, Resilience helps financial, risk, and information security leaders continuously improve their organizations' cyber resilience by connecting cyber insurance coverage with advanced cybersecurity visibility and a shared plan to reinforce actionable cyber hygiene.  Resilience is proud to be backed by leading technology investment firms including General Catalyst, Lightspeed Venture Partners, Intact Ventures, Founders Fund, CRV, and Shield Capital. With headquarters in San Francisco, Resilience’s team is globally dispersed, with offices in New York, Chicago, Baltimore, Toronto, and London. Resilience offers insurance coverage through its licensed and appointed insurance agency and security services through its expert security team.   For more information, visit us at www.cyberresilience.com Resilience is looking for a passionate and ambitious claims professional who is equally comfortable interacting with insureds, brokers and service providers as they are assessing policy coverage. Reporting to the Head of Claims, International - the successful candidate will have significant experience in either cyber claims or incident management in Continental Europe.  This position will empower the individual to take the next step in their cyber career by delivering Resilience’s hands-on incident management and client engagement approaches to European policyholders. While developing their own expertise, they will also work alongside talented individuals across the business in our mission to help clients be more cyber resilient. Based in Madrid, the successful candidate will have the opportunity to collaborate closely with our burgeoning, multi-disciplinary team based in Spain’s capital. This is a hybrid position located in Madrid, Spain. Responsibilities:

Promptly investigate, negotiate, and manage all aspects of cyber claims.

Communicate professionally and cooperatively with policyholders and brokers to drive positive claims outcomes.

Collaborate and coordinate with Resilience security and technology teams to assist policyholders with proactive services and incident response.

Assist the Head of Claims, International in developing and maintaining the Resilience network of external service providers to ensure consistently great service delivery.

Engage closely with our local underwriting teams to drive strong relationships with key broker and capacity partners

Contribute to periodical claims and trend reporting.

Ensure claims data and records are accurately maintained in a timely manner to support client engagement and data analysis.

Requirements:

5+ years’ experience of handling cyber claims.

Experience handling Tech E&O and Media claims, a plus.

Fluent Spanish and English (written and verbal) a requirement other languages such as  Italian, French, and German are a significant plus.

Strong communication and presentation skills, with the ability to adapt to different audiences.

A robust network of cybersecurity relationships across European markets.

Demonstrated interest in cyber risk and a desire to drive thought leadership in the space.

Applicable insurance and/or legal certifications/licenses.