This role will reports into the Senior Change Manager and will be responsible for leading the change process and deliverables for implementations. Senior Change Consultant will play a key role in ensuring user adoption, focussing on the people side of change, including changes to business processes, systems and technology, job roles and organisation structure.
Delivery of change management activities for projects as per change approach and plan, working with the client to ensure business readiness for go live and beyond
Assess the change impact- Carry out change impact assessments across ensuring all aspects of change are captured – system, process, roles and skills, technology
Work with client leadership teams to drive consistent and positive message about the changes – using a change network approach
Create and execute communication and stakeholder plans to engage users, support the business, and facilitate change
Development of engagement packs and materials, ensuring alignment with key project messaging
Work with the training delivery team to ensure alignment of all activities
Facilitation of business process change with business teams and process owners and role out of the new ways of working (Day in the Life)
Assist with preparation and execution of business readiness assessments and adapt change plans where needed based on outcomes
Facilitate Hypercare support for end users – Floor walkers, training, drop in sessions
Post go live adoption surveys
Report progress to Consultancy Change Manager to ensure any risks are raised early on and mitigated and that we deliver on time and budget
5+ years of relevant work experience in delivery of organisational change management projects
Background in developing change solutions on large scale, complex transformation projects including ERP systems implementations
Strong project management skills
Communication skills: strong presentation/ communication / facilitation skills (oral and written)
Business Process and re-design experience
Change Management qualification preferred but not essential
Exhibits strong leadership abilities as role model, partner and mentor to project teams and clients
Results-focused with strong business acumen combined with analytical and structured thinking
Consulting skills, including: team facilitation, conflict management, business case development
Dynamics 365 Fin /Ops or CRM background would be an advantage
Ability to work in high pressure, rapidly changing environment whilst dealing with ambiguity and diversion opinions
Strong MS office application experience
Diversity and Inclusion at Hitachi Solutions
Diversity is the wellspring of our innovation, and we believe that creativity is fuelled by inclusivity. Our collective success is achieved by fostering and respecting our employees’ and customer’s individualities coming together as One Team. Hitachi strives to create an environment not only where genders, races, cultures, sexual orientations, and identities can work together, but where the beliefs and views of those participating feel equally represented. You can read more about Hitachi’s mission and values here: hitachi-solutions.co.uk
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