We are growing our consulting team and looking for Senior Consultants CE to join us on our exciting journey and be part of the Hitachi Solutions family.
Key Accountabilities
- Maintains a thorough knowledge of the organisation and adheres to all organisational
- standards
- Responsible for design, build, test and deployment efforts for Customer Engagement (CRM) technology solutions
- Provide hands on functional and technical knowledge as well as manage client relationships within the context of the role
- Write development specifications and interface with customers to test modifications and resolve any issues that arise
- Execute assigned tasks within a structured project environment and lead consultants in various project work streams
- Analyse customer needs and participate in the design and architecture of business process solutions
- Responsible for completeness and quality of functional design
- Translate business requirements into Customer Engagement (CRM) functional and configuration requirements
- Responsible for testing and documenting the Customer Engagement (CRM) configuration
Key Responsibilities
- Implement and deploy Microsoft Dynamics CE
- Analyse front office processes (sales, marketing and customer service) to identify opportunities for improvement
- Gather and understand client functional requirements
- Perform gap analysis between a client’s requirements and the functionality within Microsoft Dynamics CE
- Configure the application to meet a client’s requirements using the Microsoft Dynamics CE Customization Tool, Workflow Tool, or SDK
- Identify creative workarounds to meet requirements without the development of custom code
- Understand the functional capabilities and limitations for out of the box functionality as well as custom code
- Create technical specifications
- Design and integrate business processes and data flows between CE applications and other applications, such as back office/ERP applications
- Train client personnel on the usage and administration of Microsoft Dynamics CE (functional user training and technical training)
- Develop high level project work plans
- Provide technical support to existing CE clients
- Lead technical discussions with clients
- Develop data conversion and testing strategies
Key Competencies
- CE forms, screens, views, workflows and reports development
- Programming languages – C#, VB.net, ASP.NET, HTML, JavaScript, VSTO, Silverlight
- Architect / design CE system, related customizations, portals, and reports
- CE development or integration best practices
- Technical specifications documentation
- Data migration and integration mappings using SQL Integration Services, Scribe or Web Services
- SQL Reporting Services
- SharePoint Services
- Plugin development experience highly desirable
Diversity and Inclusion at Hitachi Solutions
Diversity is the wellspring of our innovation and our growth engine, and we believe that creativity is fuelled by diversity. To be truly user centric, we need to ensure that the teams developing products and services are representative of the communities they serve. Our collective success is achieved by fostering and respecting our employees’ and customer’s individualities coming together as One Team. Hitachi strives to create an environment not only where genders, races, cultures, sexual orientations, and identities can work together, but where the beliefs and views of those participating feel equally represented.
If you are interested and want to know more about this opportunity, apply directly and have a chat with us.
In applying for a role with Hitachi Solutions Europe Limited and/or its affiliates (“Hitachi”) you consent to Hitachi collecting and storing your personal information (including your name, job title and email address) in relation to this role and any others that may be suitable in the future. For more information please refer to our Privacy Policy located at http://www.hitachi-solutions.co.uk/privacy-policy/
Beware of scams
Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) [email protected] domain email address regarding your application and interview requests.
All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.
