Our Opportunity:  

Are you a data-driven business manager passionate about meeting customer needs while delivering business value? Do you thrive in a dynamic environment that requires blending a strategic, adaptive mindset with the ability to manage multiple simultaneous projects and stakeholders? Are you equally comfortable deep diving complex customer data and presenting recommendations based on that data to senior leaders? If so, we want to hear from you!

Chewy is seeking a Senior Category Manager, Virtual Healthcare Services to be part of our team as we make pet healthcare more affordable and accessible to all US households. In this role, you’ll use strong business acumen, creative problem-solving skills, and rigorous, analytical thinking to deliver simple solutions that improve both customer and business outcomes. As a tireless advocate for our customer and category, you’ll

work with internal colleagues, cross-functional leaders and key Chewy partners to develop and execute business strategies with a focus on accelerating time to market and adapting based on learnings. The ideal candidate will be a self-starter with a passion for innovation and a high level of flexibility and commitment. The ability to effectively prioritize and multi-task is a must, together with excellent project management skills and laser sharp attention to detail. Additionally, you must demonstrate the ability to dive deep into root cause problems, develop solutions, implement actions, and report on results. Keys to success in this role include strong ownership values, a passion for innovation, and the ability to accelerate time to market.

What you'll do:  

• Identify opportunities within the category to optimize and maximize performance by conducting ongoing analysis of business performance across a range of metrics and customer cohorts
• Use insights gained through analysis to recommend improvements to product, promotional, marketing, or operational approaches to maximize profitability while maintaining a world class customer experience.
• Implement and lead processes to provide regular business updates and ad hoc deep dives on performance to team members, stakeholders, and executives.
• Lead market sizing, customer segmentation, industry trends, competitive positioning, and competitive analysis efforts within the Virtual Healthcare team.
• Using a deep understanding of P&L drivers and trade-offs, partner with Workforce Management and Marketing to develop and adjust demand and supply forecasts to meet and exceed revenue and profitability targets.
• Work closely with other Chewy business units to identify opportunities to leverage existing or develop new virtual care offerings to meet category and company goals.
• Drive promotional strategy for Virtual Healthcare offerings, including definition, execution, analysis, and ongoing iteration. Track program/promotional effectiveness and recommend changes and improvements.
• Work cross-functionally with finance, marketing, workforce management, product management, customer insights, and customer service to ensure collaboration as well as holistic planning and execution.

What you'll need:  

• Bachelor's degree, or 5+ years of applicable professional or military experience, ideally in ecommerce, merchandising, retail, FMCG, or similar organizations.
• 4+ years of experience with business analysis and P&L management
• Proven track record of launching and rapidly scaling early-stage business ventures.
• Strong history of building trusted relationships and influencing stakeholders across organizations by deeply understanding their business and business needs.
• Excellent interpersonal and communication skills (written and verbal), including experience communicating with and influencing leaders 2+ levels above 
• Highly analytical and data driven mindset, with proven ability to convert data and trends into insights and actionable business recommendations, using data visualization and narratives to create a compelling message
• Proven track record of setting strategy and driving alignment across cross-functional teams, balancing high quality execution with the ability to move quickly
• Strong organization skills and ability to juggle multiple priorities and deliverables, using high judgment to dynamically adjust priorities based on business performance
• Highly proficient with Excel; knowledge of Tableau and SQL

Preferred Qualifications

• MBA or equivalent background preferred 
• Veterinary, Healthcare, Services, Management Consulting, or e-commerce experience preferred