Are you looking for a role in a company that's solving one of the greatest challenges of our lifetime? Ophelia helps people end their opioid use and restore their quality of life with respect for their time and dignity. Our mission is to make evidence-based treatments for opioid use disorder (OUD) accessible to everyone... and we're looking to bring more people onto our team to help us achieve it.
Ophelia is a venture-backed, healthcare startup that helps individuals with OUD by providing FDA-approved medication and clinical care through a telehealth platform. Our approach is discreet, convenient, and affordable. We've been successfully operating in 14 states for almost four years and we're excited to continue our growth. We are a team of doctors, scientists, startup veterans, and White House advisors, backed by leading technology and healthcare investors working to re-imagine and re-build OUD treatment in America.
Care Coordination at Ophelia
As one of the first members of the Ophelia team that a patient will interact with, our Senior Care Coordinators (SCCs) are integral to creating a superior patient and team experience that supports Ophelia's ability to grow and achieve our mission and business priorities.
Senior Care Coordinators work directly with Leads to ensure our Patient Engagement Specialists and Patient Support Specialists interact with patients as effectively and efficiently as possible, maintaining compliance and safety standards, and collaborating with clinicians to ensure consistent, high-quality care as well as patient safety and retention.
As a leader within the Care Coordination team, you will follow and coach the defined processes and protocols, teach and model best practices for documentation, patient communication, follow-up, and pass-off note procedures. You will focus on patient interactions, serve as the first point of contact for internal and patient escalations, handle, manage, and refine escalated workflows, as well as triage patient crises. You will be a problem solver, a specialist in systems management, and a change champion, adapting to change and consistently modeling resilience.
You will engage directly with Ophelia’s patients providing support across a wide range of areas including successfully filling pharmacy prescriptions, obtaining prior authorizations from a patient's health insurance plan, collecting required documentation to allow members of Ophelia's clinical team to coordinate care with external health care providers and providing quality referrals.
The schedule will be:
Tuesday–Friday, 10:30 AM–6:30 PM ET
Saturday, 8:30 AM–4:30 PM ET
(Your first month will be 9-5p ET, Monday-Friday.)
In this role, you will:
We're looking for someone who has:
- A bias for action and getting things done: proactively taking on work without prompting, swiftly implementing solutions, and achieving results efficiently and effectively
- Strong organizational skills, with the ability to multi-task, while maintaining a high attention to detail
- De-escalating highly emotional conversations and communicating with empathy and respect
- The ability to remain calm and composed under pressure
- Resilience! Supports change management for the better of the team and Ophelia
Our Benefits Include:
- Remote work anywhere in the United States
- Competitive medical, vision, and health insurance (many plans are fully covered for the employee!)
- 20 days of PTO per year
- 10 company holidays
- $1,000 Work From Home Stipend
- 401k Contribution Platform
- Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!
We set compensation based on the level and skills required for the role. We value pay transparency and equity, and are committed to fair pay. In order to prevent pay disparities and reduce time spent in negotiations, we take a “first and best” offer approach: this means we’re not holding any compensation back from our candidates, and you can feel confident that our pay is fair and does not vary based on the strength of someone’s negotiation skills.
Compensation is dynamic at Ophelia: as long as the company performs well and meets our targets, there will be opportunities for increased compensation annually. We’re happy to discuss this approach and our bands if you have questions during the interview process.
