Our client is a leading cloud contact center platform offering advanced tools for call routing, analytics, and automation. The Voice Client team delivers crucial voice call capabilities for our customer call/contact center solutions. Our focus is on smooth and high audio quality to enhance the customer experience. We develop native applications for Mac OS and Windows OS, as well as web-based applications using the latest web technologies. Our direct interaction with customers allows us to promptly address their concerns and use their feedback to continually improve the product for an exceptional customer experience and added business value.
Responsibilities:
- Contribute to the robust development of the global voice platform through comprehensive design, development, and testing processes, ensuring high availability and scalability.
- Using C++ as the main programming language, write high-quality code adhering to best practices.
- Actively participate in code reviews to maintain code integrity and quality.
- Enhance system capabilities ensuring compatibility with Google Cloud platform.
- Identify and troubleshoot solutions, determining root causes of issues and providing detailed Root Cause Analysis reports.
- Contribute to CI/CD automation pipelines to support the builds, deployments, and upgrades of voice services for customers.
- Respond promptly to production issues, collaborating with the team to restore services promptly.
- Demonstrate proficiency in creating technical documentation to facilitate system maintenance and troubleshooting.
- Effectively communicate with peer development teams engaged in joint projects, fostering collaboration and knowledge sharing.
- Understand and apply performance and scalability principles in software development to optimize system efficiency.
- 4+ years of industry experience in software development and troubleshooting VOIP systems.
- 4+ years of expertise in C++ programming on both Windows and macOS platforms.
- Proficient in troubleshooting tools, audio media analysis, and debugging techniques.
- Experienced in addressing complex problems and working with intricate systems.
- Experience and knowledge of Agile/Scrum methodologies and practices.
- Hold a Bachelor's degree (or equivalent) in a relevant discipline.
- Demonstrate a positive, self-motivated, and enthusiastic attitude, along with a strong sense of ownership.
- Excellent verbal and written communication skills.
Nice to have:
- Good understanding of VOIP protocols like SIP, RTP, RTCP, WebRTC.
- Experience with virtual environments like Citrix and VMware.
- Familiar with javascript, Node.js.
- Experience with Contact Centre, IVR, Virtual Agents and telecommunications service providers.
We offer:
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Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
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Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
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Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
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Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
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Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
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Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
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Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
