About Us
Sophos is a global leader and innovator of advanced security solutions that defeat cyberattacks, including Managed Detection and Response (MDR) and incident response services and a broad portfolio of endpoint, network, email, and cloud security technologies. As one of the largest pure-play cybersecurity providers, Sophos defends more than 600,000 organizations and more than 100 million users worldwide from active adversaries, ransomware, phishing, malware, and more. Sophos’ services and products connect through the Sophos Central management console and are powered by Sophos X-Ops, the company’s cross-domain threat intelligence unit. Sophos X-Ops intelligence optimizes the entire Sophos Adaptive Cybersecurity Ecosystem, which includes a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity and information technology vendors. Sophos provides cybersecurity-as-a-service to organizations needing fully managed security solutions. Customers can also manage their cybersecurity directly with Sophos’ security operations platform or use a hybrid approach by supplementing their in-house teams with Sophos’ services, including threat hunting and remediation. Sophos sells through reseller partners and managed service providers (MSPs) worldwide. Sophos is headquartered in Oxford, U.K. More information is available at
www.sophos.com.
Role Summary
This role offers the opportunity to work in an exciting, open and collaborative environment as part of the IT Application Services team. The successful candidate will be working with business stakeholders on the design, implementation and maintenance of IT systems and business solutions supporting the Sophos operations team. The role holder is required to have strong knowledge of End-to-end business process, including Lead to Cash and Support, and experience with Salesforce.com is a benefit.
What You Will Do
- Serve as primary liaison between the user community and the IT Technical team, ensuring that business processes and requirements are clear, measurable and articulated in a manner that allows the technical team to propose, estimate and construct appropriate solutions.
- Build strong relationships with internal business peers and develop/maintain an understanding of the business process areas that require automated solutions.
- Lead requirements gathering activities, including facilitating workshops, focus groups, interviews, conference room pilots, etc.
- Manage projects following the Sophos project management methodology including preparation of Project Charter, co-ordination of project tasks, and preparation of project status reports.
- Model current and future state business processes and ask questions needed to fully understand business objectives and elicit/refine complex business requirements necessary to achieve them. Ensure requirements and solutions proposed map clearly to objectives established.
- Analyze business requirements and, working with technical architects, verify that developed solutions are achievable, meet the scope and quality expectations of key business stakeholders, and are consistent with IT design concepts.
- Represent functional area and IT on cross-functional enhancements and projects, including the coordination and resolution of issues, where required.
- Working with QA teams (where appropriate), develop test schedules and scenarios for both system testing and user acceptance testing that establish success criteria up-front, as part of requirements gathering process.
- Facilitate User Acceptance Testing sessions working with the business to agree test scope and ensure approvals by agreed timelines.
- Advise representatives from the business and IT on the impact of new functionality and opportunities for business improvement.
- Assist team in prioritization of bug fixes and enhancement requests as part of run-rate activities supporting business operations.
What You Will Bring
- Experience with Lead to Cash and Support operational business processes.
- Experience in a business analyst or related role, with demonstrated experience with gathering requirements, and working with third party vendors to implement new solutions.
- Experience with Salesforce.com
- Excellent verbal and written communication skills and high attention to detail.
- Knowledge of industry standard methodologies, tools and processes for business and process analysis.
- Ability to adapt communication style to technical and non-technical audiences, both verbally and in writing.
- Experience writing test scenarios intended to verify achievement of documented requirements and established success criteria.
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Ready to Join Us?
At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.
What's Great About Sophos?
· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information.
· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
· Employee-led diversity and inclusion networks that build community and provide education and advocacy
· Annual charity and fundraising initiatives and volunteer days for employees to support local communities
· Global employee sustainability initiatives to reduce our environmental footprint
· Global fitness and trivia competitions to keep our bodies and minds sharp
· Global wellbeing days for employees to relax and recharge
· Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To You
We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Data Protection
If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. If you have any questions about Sophos’ data protection practices, please contact
[email protected].
