Senior Business Systems Administrator - Salesforce

The Senior Business System Administrator - Salesforce will be part of an agile business systems team accountable for designing, building, and maintaining functionality within the Pie Insurance technology ecosystem. This individual will work cross-functionally with members of both technical and business staff to help refine user requirements, build out Pie's application stack and provide user support along our Customer Journey (SFDC, Claims and Audit Technology, Telephony, etc.) according to best practices, and ensure successful deployments. This role is critical for achieving strategic company-level objectives, while collaborating cross-functionally to ensure a succinct operational experience for their stakeholders.                        

How You’ll Do It

• Design
• Manage platform security protocols including roles, profiles, sharing rules and permission sets, as well as license assignment
• Creates and/or maintains key product documentation (e.g., SOPs, technical specs, process mapping, etc.).
• Create test driven development information into the user stories that you will configure       
• Ability to assess the impact of new requirements on platforms within the Customer Journey space and all upstream and downstream applications, systems and processes
• Contribute to Roadmap design, desired outcomes and prioritization
• Contribute to Pie's system documentation repository
• Execute
• Construct solutions to challenging business problems using standard platform functionality (reports and dashboards, workflow automation via declarative & programmatic functionality)
• Work on completing regular internal system audits and database maintenance       
• Identify opportunities for streamlining processes and system redundancies to help drive down operating costs
• Responsible for maintaining data integrity across the platform
• Ability to manage competing priorities across multiple tickets and systems
• Collaborate
• Ability to navigate ambiguity, resolve issues with users, and work autonomously to solve problems
• Develops relationships with key stakeholders and partnerships within Technology Org
• Train, educate, and coach business lines to enhance their knowledge and competencies to empower them and make them self-sufficient in owning and managing their data.
• Assist in data analysis, data prep and research as needed by the user stories

The Right Stuff

• 5-7 years of experience as a Platform Administrator; experience with Salesforce (Sales and Service Clouds), Claims System Technology (Origami), Audit Technology (Nexus), Five9 / Contact Center Technology, and SMS and email cadencing technology
• Excellent organizational, written and oral communication skills required.
• Self-motivated, adaptable, learning agile, and a problem solver. Ability to work on diverse, cross-cultural teams.
• Ability to self-manage in a remote-first environment
• Experience integrating and supporting CRM, Telephony, Claims and Audit system applications is a plus
• Strong understanding of Salesforce best practices and functionality