Senior Business Operations Analyst

Full Time - Remote, United States 

Join the Future of Healthcare Recruitment at Vivian Health 

Vivian Health’s mission is to transform healthcare hiring by empowering every healthcare professional to find their perfect job faster and easier than ever before. As the largest healthcare jobs marketplace, we support over 1.9 million clinicians in finding their next career opportunities. Our AI-driven platform also enhances process efficiencies for staffing agencies and healthcare employers, significantly reducing time to hire.

Vivian Health is backed by world-class investors, including Thoma Bravo and IAC, with over $75 million in capital raised. Our accolades include BuiltIn's awards for “Fully Remote Best Startup,” “Fully Remote Best Places to Work,” and “U.S. Best Startups to Work For” in 2024.

About the team: 

Vivian Health is a remote-first, 100+ person company at the forefront of transforming the healthcare staffing landscape. The Business Operations team is responsible for executing technical operations across the company including technical support, product support, customer integrations, custom analysis, and sales/ account management operations.

About the role: 

As an Operations Analyst, your primary objective is to support revenue growth and retention with our customers. You will ensure quality processes and reporting by partnering with Customer Success, Sales, Finance, and Data teams. Through management of data operations, Salesforce, and workflow development, you’ll ensure that critical operations such as billing, account provisioning, and customer reporting are maintained and expanded, allowing leadership to make informed decisions, and supporting best- in- class customer management. One day, you’ll be ensuring proper data hygiene across closed contracts, the other you may be conducting custom analysis and making recommendations to leadership to maximize customer product utilization and revenue.

What you’ll do:

• Own Vivian’s Salesforce instance. Configure workflows, support users, and manage the data validation process for closed opportunities and customer accounts.
• Support Sales and CSM teams, enable their operations via proactive initiative management across applications
• Develop reports across Looker, Salesforce, and Excel to support business leadership needs
• Design and iterate business and data processes for new and existing initiatives
• Conduct custom analysis for product, account management, and sales initiatives and present your findings
• Partner with Data Team and Finance to ensure their requirements are met as it relates to customer operations

What we’re looking for:

• 2- 4 years of experience as business analyst/ consultant designing processes and supporting leadership needs
• Demonstrated business intuition and a tenacious curiosity that compels you to meticulously analyze complex business problems and their multi-layered impacts on the business
• Intermediate SQL skills applied to reporting. Advanced query development for understanding and analyzing data.(Data Engineering experience not required)
• Experience using a BI tool like Looker, Tableau, PowerBI, etc. and strong data visualization skills
• Excellent written and verbal communication skills with the ability to communicate complex topics to non-technical audiences
• Experience developing strong stakeholder relationships and managing cross-functional projects
• Demonstrated experience ensuring data quality and integrity

What we provide: 

The range for this position is $125,000 - $140,000 base salary plus equity, dependent on job-related, non-discriminatory factors such as experience, education, and skills. This range is based on a full-time schedule. We are unable to support visa sponsorship or transfer at this time.

At Vivian Health, we offer a competitive compensation package, with benefits including:

• Flexible Time Off
• Comprehensive Health Insurance Plans, including HSA and FSA Options
• 401K Retirement Savings Plan with Generous Employer Match
• Generous Parental Leave
• Pre-tax Commuter Benefit Plan
• Work-from-home stipend
• Access to Corporate Discount Program
• Pet Insurance

Vivian is an Equal Opportunity Employer. We seek and celebrate diversity in its many forms.  If you’re excited about this opportunity but do not meet 100% of the qualifications, we encourage you to apply.