Senior Business Operations Analyst

Your responsibilities will include:

• ANALYTICS & BUSINESS INSIGHTS: Pulling different sources of data together to understand performance and identify opportunities. Gather context from various areas of the business to understand underlying business drivers. Translate data-informed analysis, research and qualitative observations into recommendations. Become a trusted business partner for Craft leads in the APAC region, and a voice into the global Operations teams, gaining buy-in and support.

• PERFORMANCE TRACKING & STRATEGY: Leverage or localise operating rhythms & regular reporting suites that enable the Post Sales (Launch Engineering and Merchant Success) teams to assess performance against targets, understand merchant behaviour, proactively see areas of risk, and develop account management strategies that deliver a world class merchant experience.

• MERCHANT GROWTH & SEGMENTATION: Applying a commercial business lens, support the teams to leverage tools that identify areas of opportunity for upsell/cross-sell within our existing merchant base. Continually review, recommend and operationalise optimal (segmented) service models across APAC, as we grow and scale into new markets.

• CAPACITY & FORECASTING: Collaborating with the other Business Operations Analysts, analyse downstream impacts of sales pipelines and targets on the Post-Sales (Launch Engineering and Merchant Success) teams. Use this analysis to proactively inform and influence global capacity and hiring decisions.

• PROCESS OPTIMISATION: Support the global and regional Process and Tooling teams to better understand the APAC region and opportunities to drive efficiency and scalability.

• SALESFORCE.COM MANAGEMENT: Maintain Salesforce data as necessary for the post sales crafts, developing or localising global tools and dashboards as needed to optimise daily workflows and insights.

• CHANGE MANAGEMENT: Storytell changes in an effective way to gain buy-in. Engage with internal partners as required to ensure the right tools, content, training and communications are in place to enable key changes.

• INTERNATIONAL ALIGNMENT:  Constantly be discovering and developing best practices, sharing learnings with global counterparts & creating scalability. Champion APAC priorities to influence our global roadmaps.

Requirements for the role:

• At least 3 years Revenue / Business Operations experience in a high growth, fast-paced environment. B2B SaaS technology experience is ideal.

• Experience with data management and Salesforce.com administration

• Proficient with Excel/GoogleSheets and a natural curiosity to leverage tools like AI to improve analytical horsepower and efficiency.

• Strong analytical thinking and commercial business acumen

• Excellent communication skills, including presentations, story-telling, facilitation, consultative questioning and influencing 

• Natural curiosity and the tenacity to challenge current practices

• Comfortable learning new applications/tools quickly with minimal direction

• Comfortable in a fast-paced, ambiguous environment

• Great cross-functional team player, always ready to roll up your sleeves and work in the details

• Experience working within the Retail, eCommerce or Payments industry is a bonus

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities