About the Team
We are solving a unique problem, one that’s mostly untouched by other e-commerce players. We are designing ecommerce for the Next Billion Users - the users from Tier-2+ markets who are new to the ecommerce landscape and have (almost) never transacted online before.
Our team’s mission is to ensure that we are the lowest price destination in India. We believe that a relentless focus on exploring all levers is what will distinguish us from everyone else and create value for people across the country. Moreover, rather than starting with solutions that everyone is using, we believe that focusing on the problem in detail is what allows us to come up with innovative solutions.
The team is as hungry as our users. While we come from different backgrounds and cultures, starting from the CEO, we are all focused on delivering value for users. We also understand that creativity comes from work life harmony and not burnout, something we believe in strongly. But we’re more than just that. We’re individuals who are obsessed with our users. We empathize. We solve at grassroot levels. We are breaking all the barriers be it language, literacy, culture, or technology.
We work like entrepreneurs. We move fast (think 10x speed). While we have scaled the business by more than 20x in 20 months and want more hungry folks to come and build out the pricing program management charter at Meesho.
About the Role
We are looking for a problem-solving, forward-thinking Senior Business Manager for Product Quality team. Someone who can ideate, design and execute complex problems across the spectrum of customer retention.. A leader who can strategise & scale initiatives by bringing in strong problem solving muscle and second order thinking. Lead the team as they deliver results while working across Business, Product, Tech, Logistics, etc.
If you love making an impact, getting deep into data, coming up with innovative solutions for complex problems, working with multiple stakeholders and have a knack for finding ways to improve processes and launch bar-raising experiences for customers, be sure to send us your application. We promise you an exciting professional journey, stimulating challenges, and a vibrant workplace!
What you will do
- Jointly with the Product & Business leadership set the company direction on retention improvement.
- Present to the CEO about the progress we are making on the Product Quality charter
- Communicate priorities and key design decisions with stakeholders with your excellent verbal, written & visual communication skill.
- Mentor, motivate & provide direction to a team of managers, associate managers and associates.
- Think of the bigger picture, have a holistic view while also diving deep when required.
- Plan & manage the growth & development of your team members, while always inspiring them to push boundaries.
- Define KRA's & goals for the team and individuals.
- Communicate priorities and key design decisions with stakeholders with your excellent verbal, written & visual communication skill.
What you will need
- Bachelors Degree & preferably Masters degree
- Contextual understanding of e-commerce business
- At least 6+ years work experience with a track record of delivering results across different setups.
- Experience with startups and fast-paced environments is an added advantage.
- 3+ years of proven track record in problem solving and program management experience with at least 2+ years in leading teams.
- Experience working with cross-functional teams and stakeholder management.
- Experience in working on Qualitative and quantitative data with consumer insights to extract the underlying user needs, and then driving problems to solutions and opportunities
- Deep understanding of business and customers.
- Experience working with cross-functional teams and stakeholder management.
- Demonstrate quick career progression either within the same company or across companies.
- Deep understanding of business and customers.
- Excellent verbal and written communication skills with the ability to communicate and articulate decisions clearly and concisely to various audience
About us
Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities.
Our Mission
Democratising internet commerce for everyone- Meesho (Meri shop) started with a single idea in mind -to be an e-commerce destination for the next billion Indian consumers and enable 100 million small businesses to succeed online. We provide sellers with a range of industry-first benefits such as zero commission and the lowest shipping cost. Over 1.75 million sellers are registered on Meesho, growing their business by tapping the company’s massive customer base, state-of-the-art tech infrastructure, pan-India logistics at the lowest cost through third-party logistics providers in an 'Everyday Lowest Cost' channel for sellers. Affordable, relatable merchandise mirroring local markets has helped us make inroads with first-time internet users in the country. We cater to an underserved and unique customer base and cover every serviceable pincode in the country. Our unique business model and continuous innovation has enabled us to become the first Indian horizontal E-commerce company.
Culture and Total Rewards
Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent. Total rewards at Meesho comprises of a comprehensive set of elements - monetary, non monetary, tangible and intangible in nature. Our 11 guiding principles, or "Mantras," are the backbone of how we operate - influencing everything from recognition and evaluation to growth discussions. Daily rituals & processes like “Reflections”, “Listen or Die” , Internal Mobility Program, Talent Reviews, Continuous Performance Management - all embody these principles.
We provide market leading compensation - both cash and equity-based - specific to job roles, individual experience and skill along with our employee centric benefits and work environment. We focus extensively on holistic wellness - through our MeeCare Program - encompassing benefits and policies across physical, mental, financial, and social wellness aspects. This includes extensive medical insurance benefits for employees and their families, wellness initiatives like telehealth, wellness events, and gym & recreational discounts etc. To support work-life balance, we provide generous leave policies, parental support benefits, retirement benefits, and learning and development assistance. Through gratitude for stretched work, personalized gifts, engagement & fun at work - we promote employee delight at the workplace. Many other benefits such as salary advance support, relocation assistance, and flexible benefits plans further enrich the Meesho employee experience.
