Team Overview
The Japan Client Relationship Management (CRM) team is accountable for managing client relationships with payment ecosystem stakeholders such as banks, financial institutions, platformers, eCommerce companies, wallet providers, etc.
The CRM team also works in collaboration with Product team, Marketing team, Consulting and Analytics team and other business function at Visa for the clients.
What a Sr. Business Development Manager does at Visa
The primary objective for this role is to manage relationships whilst identifying and executing on key business opportunities with platform clients, including Mobile Network Operators. This will center on understanding client objectives, business challenges and opportunities and collaborating with internal stakeholders to bring the best of Visa’s capabilities to help grow their business.
Key responsibilities of the role include
- Excellent execution of key strategic priorities.
- Distill the right vision and strategy for client relationships in collaboration with cross-functional Visa team members.
- Build and maintain highest quality relationships across all levels of our client.
- Working with client executives and working team to ensure their priorities and operational capabilities are clearly understood and our work plans are clearly aligned with them.
- Act as the orchestrator of how our clients consistently experience the best of Visa’s global expertise by ensuring that the way that the entire Visa team interact with clients is professionally coordinated and clearly aligned to the priorities agreed with the client.
- Achieving optimal balance of client and Visa’s interests. This will also include consistently analyzing the Visa business, market trends, regulations and competition to support optimal decision making.
- Driving delivery of a quality sales pipeline for core products and value added services.
- Take clear ownership and accountability of the risks of the business and ensure that as a team, we effectively manage risk through consistent application of all of Visa’s relevant Key Controls.
- Becoming a go-to specialist of acquiring business and any related value added services for the accounts managed by the team
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
What do you need:
Key Competencies
- Highly disciplined and organized approach to execute consistently and systematically on both immediate and long term priorities.
- Ability to lead cross functional teams with a collaborative and results driven leadership style that is both inclusive and capable of decisive action.
- A strategic thinker who creates a clear vision and then breaks the objective into clear deliverables phases.
- Commercial acumen, meaning applies commercial analysis to evaluate business opportunities and ensures that budget, profitability and earnings targets are based on valid assumptions and appropriate business models.
- Disciplined approach to risk management, identifies and analyses the risks when making decisions.
- Excellent presentation, communication and networking skills.
- Self-starter with demonstrated ability to take initiative, and adapt in a fast changing, often ambiguous market context.
- Ability to develop strong connections at all levels of our clients
Qualifications
- Native level Japanese and business level English.
- Minimum 10 years’ experience in sales, business development or management consulting
- Good understanding of Japanese banking and financial services, technology services, and fintech.
- Knowledge and experience with payments, eCommerce, and mobile technologies is a plus.
- Experience and knowledge in acquiring business is a plus
- Proven ability to design, negotiate and manage execution of business agreements.
- Experience in planning, managing and closing complex and competitive sales efforts.
- Experience in account planning, execution and project delivery.
- Experience in stakeholder management at large, complex organizations.
- Strong academic credentials. An MBA or similar degree from a top tier institution is preferred.
Personal Characteristics
- Trustworthy and possesses highest standards of ethical conduct and integrity
- Drives for achieving superior end to end results, in a sustainable way.
- Very client focused.
- Genuinely cares for and is inclusive of people, supports people’s wellbeing.
- Strong at networking. A connector of people, communities and clients in Japan and across Visa.
- Has stature, gravitas, reputation and professional attitude, internally and externally.
- Courageous, accountable and willing to challenge the status quo, and drive innovation.
- Curious, with a drive to continuously learn.
- Has high levels of professional humility and actively seeks and uses feedback constructively.
- Disciplined and organized in a way that enables consistent delivery of results while also being able to respond well to unexpected demands
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
