Senior Business Data Analyst

Join our Movement and Champion Restaurant Culture! 💚

At TheFork we believe that the best things in life happen around the table, and we are on a mission to connect the world’s favorite restaurants and the broadest community of loyal diners. 

Finding the best dining experience for our Diners community or boosting restaurant performance for our Restaurateurs Partners has never been easier thanks to our signature products: 

• 📱TheFork App: our free restaurant discovery & booking app that helps you find your next table with ease.

• 💻TheFork Manager: our innovative software tool that digitizes restaurant operations, empowering our Restaurateurs to manage bookings efficiently and boost their revenue.
• 💳TheFork PAY and TheFork Gift Card: quick and easy ways to pay directly from TheFork app

At TheFork, we also believe that people truly make the difference. None of this would be possible without our vibrant Forkies community. Our strong core values—Better Together, Ownership, Respect, and Growth—are the guiding principles of everything we do, shaping our behaviors: “Come as you are,” “Dig in,” and “Make it Memorable”.  

TheFork leads the restaurant booking market in Europe and operates in 11 countries. Our offices boast a fully international team working together in a flexible, multicultural, and constructive environment that provides everyone with space to grow, both professionally and personally.

To learn more about TheFork and our Forkies, explore our official site: https://www.careers.thefork.com

What you will do: 

We are seeking a highly skilled Senior Business Analyst who excels not only in technical expertise but also in understanding complex business needs, drawing insights from data, and translating them into actionable strategies. 

You will join our Business Analytics team, which has 3 missions:

1. Valuable Business Insights: We dive deep into our data to uncover patterns and trends in our restaurants, diners, products and business performances, and we aim to give actionable insights to drive strategic initiatives and enhance customer experiences.
2. Comprehensive Data and Business Intelligence Platform: We're building and maintaining a robust platform that is supporting both business intelligence and product analytics. This means making sure everyone has access to accurate and timely information through easy-to-use dashboards, reports, and analytics tools.
3. Central Expertise and Business Partnership: As the central team of data experts, we engage with business teams to understand their needs, provide them with frameworks to become more autonomous, and support their efforts to achieve business goals. Our expertise ensures that complex data topics are managed effectively, driving meaningful business results.

In this role, you will drive data-informed decision-making and performance management by monitoring essential business metrics. Your responsibilities include delivering regular business performance insights to leadership, conducting in-depth ad-hoc analyses, and contributing to the development of high-quality analytics tools, such as models and dashboards. You’ll provide timely, actionable analysis of key business questions and offer proactive recommendations to enhance service quality, growth, and profitability across the organization.

The role involves a range of impactful projects, including creating data-driven tools for revenue optimization, supporting marketing initiatives through media spend analysis and loyalty program refinement. Additionally, you’ll collaborate with the Data Science team to enhance features like the app’s ranking system to boost customer engagement.

Who you are:

Hard Skills:

• Analytical Expertise: Excellent analytical skills with proficiency in key techniques like A/B testing, cohort analysis, and PVM decomposition.
• Complex Problem Modeling: Ability to model complex problems, derive insights from large datasets, and summarize findings in a clear and actionable format.
• Data Handling & Transformation: Proficiency in SQL (mandatory) for efficient data handling and transformation; familiarity with Python is a plus.
• Data Modeling & Visualization: Familiar with data modeling concepts (e.g., star schema) and visualization tools like Tableau, PowerBI, and Looker to create impactful data stories.
• Programming Proficiency: Knowledge of programming languages (SQL, Python) and data visualization tools enables efficient data manipulation and presentation.

Soft Skills:

• Autonomous & Proactive: Capable of working independently, taking initiative, and being accountable for outcomes.
• Excellence-Driven: Committed to high standards, continuously seeking improvement and best practices.
• Adaptable & Fast-Paced: Thrives in dynamic environments, adept at managing multiple priorities with various stakeholders.
• Rapid Onboarding: Quick to grasp complex topics and tools, adapting smoothly to new challenges.
• Innovative & Improvement-Oriented: Actively questions the status quo, seeking ways to optimize processes rather than just executing tasks.

Qualifications:

• Education: Master’s degree in Computer Science, Engineering, Business, or a related field.
• Experience: 6-8 years in business intelligence or data engineering, with a strong track record of leading data-driven initiatives

What we offer you:

😄 An awesome team 

🏠 A permanent contract (that can be useful in life) 

⚖️Flexible working environment (2 days home office per week +  up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)

💸 Competitive fixed salary, bonus and equity (yes, equity!) 

🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants)  

🌎 International teams and a multicultural environment spanning 10 offices across Europe

🤝 Highly inclusive working environment 

🤸‍♀️ Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc 

🎓 Continuous learning and development programs

😌 Free access to the Calm app to help you build resilience wherever you are in your mental health journey

🐣Dedicated parental leave and caregiver leave policies (12 weeks fully paid)

🏥Health insurance

👩‍🦽 Life & Disability Insurance at no cost to the employee

🍴 Amazing offices with dining, coffee points and leisure area    

🎤 Team building events

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure  that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under  applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application,  interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to [email protected]. Our HR team will review the request and respond accordingly.

#LI-AD2