AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
The Senior Business Applications Analyst will be responsible for identifying, defining, documenting and validating the quality of business processes and business requirements to meet desired business outcomes. This role works closely with internal stakeholders, IT delivery teams, and vendors to ensure that business needs are accurately captured, understood, and translated into effective solutions.
Duties and Responsibilities
- Obtain a deep understanding of relevant business area(s) to be able to recommend solutions and build high quality requirements
- Use a variety of techniques to understand business requirements, such as interviews, workshops, surveys, side by side visits, and storyboards.
- Shape business requirements by making recommendations and suggesting alternatives to proposed solutions.
- Understand technical options, limitations, costs and risks. Communicate tradeoffs to business partners and work with them to shape requirements accordingly.
- Translate conceptual user requirements into clear, detailed functional requirements.
- Work with the business and delivery teams to prioritize requirements.
- Create artifacts as appropriate, including business case documentation, scope documentation, process flows, and business requirement documents.
- Establish test strategies and design and conduct test plans and cases.
- Support the delivery teams as they develop and deploy solutions.
- Analyze current workflows and identify opportunities for automation to improve productivity, reduce errors, and enhance overall operational efficiency.
- Execute regression tests to ensure that new code changes do not impact existing functionality
- Participate in sprint planning & stand-ups.
Skills & Qualifications
- 5+ years of experience in business analysis or related field, with at least 2 years in a senior business analyst role
- 2+ years of Salesforce experience
- Ability to quickly learn the objectives, structures, operations and policies of a new business area.
- Strong problem resolution, negotiation, and influencing skills.
- Demonstrated ability to engage both administrators, developers and business partners to achieve targeted outcomes.
- Experience creating documentation such as process flows and business requirement specifications.
- Experience with agile development methodologies and Agile planning tools, such as Jira.
- Salesforce Knowledge:
- Salesforce Administration: Understanding of Salesforce objects, fields, workflows, and automation processes.
- Salesforce Certification: Salesforce admin certification is a plus.
- Tools: Experience with Copado Robotic Test Automation is a plus.
- Business Acumen:
- Process Experience: Prior experience with the lead to order, order to cash, service quoting, professional service automation, procure to pay, and/or record to report process area(s) is a plus.
- Industry Experience: Prior experience with value added resellers and/or professional service organizations is a plus.
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
USA Employment Benefits include:
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid company holidays
- Paid time off
- Paid parental and caregiver leave
