Senior Business Analyst (IT Ops)

About Vonage

Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs. We enable next generation communications that are more flexible, intelligent and personal, empowering our customers to do what is next and stay ahead.

At Vonage, our team members bring their passion to work, solve our customers’ problems, and operate as one global team supporting our vision of accelerating the world’s ability to connect.

Working at Vonage you are valued for your knowledge, skills, achievements, and diverse perspectives. With Accountability and Trust at our core, we offer our employees flexibility where they work and you will be rewarded through enriching learning and development opportunities to further grow in your career.

So ask yourself, why not Vonage?

Vonage Mission

We embody the notion of be what’s next now! We envision, develop and manage technology to connect the world. Our team brings excellence, passion, creativity and curiosity to the job. We look at the business environment and technologies in new and challenging ways, striving to develop and deliver integrated whole-system solutions to meet our customers’ ever-changing needs.

Why this role matters

Vonage Senior Business Analyst leverages technology solutions, system enhancements and process reengineering to streamline and improve operational efficiency. We develop and apply data-driven metrics to evaluate operational effectiveness at the business, regional and ground level. The Senior Business Analyst works with cross-functional teams to solve complex business problems.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW...

What you'll do

• Partner with business stakeholders to understand business objectives, the current state of business processes and areas where improved technologies, automation or process enhancement may lead to improved workflow and efficiency.
• Perform quantitative and qualitative analysis to fully understand current processes, outcomes and business impact.
• Work closely with business, technical and other teams / stakeholders to identify workable and appropriate solutions for business process improvement, automation and scaling.
• Identify user scenarios and generate new or modified process workflows.
• Based on assessments, analyses and user input, create project plans to orchestrate new process development and execution.
• Coordinate and support internal and external resources required to execute and accomplish project objectives.
• Act as translator between business and technical teams.
• Ensure that solutions follow best practice guidelines.
• Maintain open, active and reliable communication with all stakeholders.

What you'll bring

• Excellent technical writing skills
• Experience with data analytics, predictive modeling and data visualization.
• Experience with project management methodology and control techniques in both an Agile and Hybrid environment
• Operational and technical experience and understanding in an engineering organization.
• Excellent communication skills, including writing, speaking and listening.
• Strong analytical, problem solving, organizational and interpersonal skills.
• Ability to:
• Multitask, work under pressure and meet tight deadlines.
• Manage several projects / people simultaneously.
• Interact and communicate with all levels of staff in both business and technical areas.
• Identify and articulate IT solutions that provide desired business results.

What's required for application

• Bachelor’s Degree in Computer Science, Information Systems, Business Administration or related field.
• Prior experience (3-4 years) in a Business Analysis or related position.

Preferred 

Experience in the telecommunications industry.

Experience in a product operations or engineering organization.

Familiarity with full stack development tools and processes

What's in it for you

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

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