As a Senior Business Analyst, you will be responsible for documenting the functional requirements, technical specifications and template documentation designs for customers’ business needs while providing expertise in product knowledge and feature/functionality as it relates to business requirements. You will be also responsible for reviewing complex data files, mapping documents, customer requirements and providing guidance on best practices. You will need to be able to speak to the internal technical capabilities of products while understanding customer requirements in order to provide customers the direction and guidance on their options for the best user experience as it pertains to their business needs.
- Regularly communicate progress and alert Project Managers and stakeholders if a deliverable is not achievable or is likely to slip, allowing sufficient time for a sensible course of action while recommending alternative approaches and/or options to accommodate deadlines and prevent slippages
- Work closely with stakeholders to clearly define what will be considered in and out of scope for the project and ensuring all project team members and stakeholders understand the impacts if any and obtain all necessary sign-offs
- Be the main point of contact for Application Support Team in fielding questions/concerns regarding requirements and assisting the team in developing their test plans
- Be the main point of contact for other internal Teams in fielding questions/concerns as it relates to the build of how to support a customer’s in-scope requirements
- Consistently learning and keeping up to date on products, capabilities and new features
- Support and analyze the feasibility of presales and sales opportunities where necessary
- Recommend, and make improvements to the Standard Operating Procedures (SOP) and Desktop Procedures (DTP) documentation that is leveraged by the team for implementing customers
- 5+ years of experience in a Senior Business Analyst or related role
- Expertise with written and oral communication in gathering and documenting requirements, creating functional design specifications, business writing skills and interacting with business partners and technical resources at all levels of organizations both internally and externally
- Experience and strong proven ability to interact and communicate effectively with both technical and non- technical personnel
- Outstanding problem solving, analytical and decision-making skills
- Outstanding ability to decompose high-level information into details and applying creativity to solving or providing options to complex problems
- Looks at the global picture and thinks outside of the box by communicating creative and innovative thinking by bringing new ideas and improvements forward
- Develops a well-defined, shared understanding of the project scope
- Bachelor’s Degree, with a technology or business emphasis, or equivalent education/experience
- Working on EU shift hours (Eastern / Mountain Time)
