Senior Billings Lead

The Senior Billings Lead will be responsible for supervising the Billing Specialists to facilitate daily, weekly and monthly responsibilities efficiently and effectively. The Senior Billings Lead role will be responsible for all countries in which Deliveroo operates and be an overall point of contact for external and internal stakeholders . You will be based in our London HQ office, where you will be required to work in the office 3-days a week. 

Reporting to the Credit and Billings Manager, you will be responsible for: 

• Supporting the entire billing process for DfW customers and for all billing elements of global customer relationships
• Providing assistance to credit control in all areas concerning cash allocation
• Overseeing and assisting with complex customer billing queries and disputes and working closely with the business stakeholders to ensure prompt resolution
• Continual review of customer accounts to ensure cash is allocated and ensuring any issues are raised with the Customer and relevant Account managers
• Regularly maintaining customer data in ERP system
• Producing and maintaining weekly/monthly operational reports ensuring the relevant information is communicated to the relevant stakeholders
• Assist with Month End activities to ensure an efficient close
• Assist with special projects and liaise with internal stakeholders
• Supervising the Billings team to ensure all daily, weekly & monthly tasks are communicated and processed effectively working to clearly defined SLAs
• Provide cover for Billing and Transactions Manager in their absence.
• Any other Ad-hoc duties as and when required.

Requirements: 

• Strong understanding of the Billings process, having held a Billings or Accounts Receivable position with management experience previously for 3+ years
• A strong appreciation for SLA management
• A good understanding of P&L activity
• Strong systems experience and MS Office experience with strong proficiency in Word and advanced Excel and G suite
• Able to work independently but can discern when to escalate a problem

Nice-to-haves: 

• Systems Experience, Netsuite, Looker, Salesforce
• Experience working for a Global company

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.