Senior Billing Specialist

Introduction:

Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company? 

At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers. 

And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs.

We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive. 

The Opportunity 

The Senior Billing Specialist works with the Accounting Team to invoice clients and support collection team to collect accounts receivable.  This role requires a positive and proactive attitude, strong organizational skills, and an ability to prioritize and multitask. The Billing Specialist will need to maintain positive relationships with clients while billing & collecting. 

Key Responsibilities 

• Oversee billing and A/R for an assigned pipeline of customers, handling all verbal and written communication directly with the customers.
• Research and validate Contract accuracy, analyze accounts prior to initiating billing for special requirements, examine historical data to determine if any steps are needed to ensure accuracy in invoicing, set up portals and submit invoicing on vendor sites.
• Perform invoicing for projects or as assigned.
• Monthly billing for hardware & services  
• Special billings & Manual Invoicing
• Batch Billing for Recurring charges
• Deposit tracking and Application
• Credit memos & Application prior to invoice release
• Document Customer specifics in Customer record for billing accuracy
• Follow up with customers and internal teams to obtain Purchase Orders
• Work with Project Managers and Sales Reps to clarify billing requirements and document accordingly.
• Communicate regularly with the client on disputes to ensure that invoicing requirements are met & there are no outstanding issues.
• Maintain files on all accounts, documenting special needs and processes for billing and receivables, portal sheets and SOP’s.
• Manage multiple systems to understand full account history, contracting and special requirements to ensure invoice accuracy.
• Prepare account reconciliations to present to internal team and customer to resolve outstanding issues.
• Assist collections in resolving customer questions or billing errors within SLA.
• Troubleshoot systems related issues when they arise, present to managers and Business Intelligence to solve current and future problems.
• Maintain strong, positive relationships with clients regardless of current project status.
• Other duties or projects as assigned.

Must haves: 

• 5+ years experience in a similar role
• Strong communication skills, both written and verbal
• Ability to conduct a large volume of written communication & Follow-ups.
• Ability to multitask and juggle competing priorities.
• Strong organizational skills required.
• Detail-oriented
• Proficient in MS Excel
• Basic accounting principles a plus
• Strong computer skills, comfortable working in cloud systems for a full workday

Nice to haves: 

• Experience with Salesforce.com a plus 
• Experience with NetSuite OpenAir  
• Previous Experience with Contract Invoicing 
• SAAS Experience. 

Who We Are

We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move.

We live the Poppulo values each day, as they are key to everything we do.

• Bring Your Best Self
  We show up authentically, are self-aware and always strive to be better.
• See it. Own it. Solve it.
  We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures.
• Together We’re Better
  We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. That's what makes us a team.

Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US and the UK.

Poppulo is an equal opportunity employer.

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