Senior Backend Engineer, Incident Detection

About Us:

BigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running. BigPanda’s AI-driven IT operations (aka AIOps) platform transforms IT data into insight and action. By eliminating IT noise, automating incident management, and keeping our customers’ digital services up and running around the clock, we become a mission-critical part of our customers’ IT operations.

With BigPanda, some of the world’s largest enterprises including Hulu, Cisco, United, and many others are able to reduce costs and increase efficiencies, accelerate business velocity, and deliver extraordinary customer experiences.

BigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners, Advent International, and Greenfield Partners. 

We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career. 

Our Benefits: 

• Competitive equity
• Hybrid work schedule
• Company funded health insurance
• 6 weeks fully paid Parental Leave
• Critical Family Medical Leave
• Financial planning services
• Employee learning & development budget
• Values-based recognition (quarterly and annually)
• Social community & ERG programs
• FreeFit gym package
• Work-life harmony
• Dog friendly office

Location requirements:

You’ll be required to work out of the office 2 days a week. 

About the Role:

The Incident Intelligence group is responsible for BigPanda’s event processing, enrichment, and correlation. The group handles millions of daily events, processed over dozens of cloud high-throughput services. In this role, you will be part of the Incident detection team responsible for the company’s core business - correlating alerts into incidents.

As a Senior Backend Engineer in the Incident Detection team, your work will involve generating high-quality incidents that reduce unnecessary alerts for our customers, ensuring precision and consistency. This role requires processing and manipulating a high throughput of events, providing a near-real-time experience.

What you will do:

• Design and develop highly scalable services while engaging in all SDLC tasks, including planning, analysis, testing, performance, and production releases
• Use cutting-edge technology and designs to tackle complex software system problems 
• Work on maintaining and improving our key pipeline services to ensure they are fast, scalable, flexible, and reliable, using technologies like Scala, Akka, Java, Nodejs, MongoDB, and Kafka 
• Participate in ongoing tech stack-related discussions and upgrade initiatives
• Set an example of high standards for design reviews within the team and the R&D

What skills and experience you’ll bring to BigPanda:

• 6+ years of experience in backend software engineering 
• At least 3+ years of experience utilizing Java or Scala 
• Experience in designing and building large-scale distributed cloud-based system
• Proven experience in delivering key features from ideation to production
• Experience with stream processing tools and methodologies such as or equivalent to Kafka
• Effective communication and teamwork skills
• A motivated innovator with a passion for solving technical issues and pushing solutions forward