Title: Role – Executive M/Senior M
About Us: Paytm is India'sleading financial services company that offers full-stack payments & financial
solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a
billion Indians into the mainstream economy through payments, commerce, banking, investments, and
financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar
Sharma.
About the team: Vendor Risk Operations
About the role:
o Conduct outbound calls to the vendors and gather information.
o Document information accurately and thoroughly in the company’s CRM system.
o Analyse gathered information to identify patterns and trends.
o Provide feedback and insights to internal teams based on gathered information.
Expectations/ Requirements:
o To monitor & identify suspicious transactions. May also involve auditing data points from
customer complaints to conclude investigations.
o Prepare case summary and act as per process.
o Identify new fraud pattern & sharing input to create new detection & prevention
mechanism.
o Coordinate with internal teams to improve processes if required.
o Responsible for resolving different kinds of customer queries raised by CST team/different
internal teams.
o Conduct mystery shopping where required.
Superpowers/ Skills that will help you succeed in this role:
o Strong analytical and deep dive skills
o Good communication and interpersonal skills.
o High level of drive, initiative and self-motivation
o Understanding of Technology and User Experience
o Willingness to experiment and improve continuously
o Advanced Knowledge of excel
o Basic knowledge of MySQL would be an added advantage.
o Ability to learn quickly
Why join us:
o A collaborative output driven program that brings cohesiveness across businesses through
technology
o Improve the average revenue per use by increasing the cross-sell opportunities
o A solid 360 feedback from your peer teams on your support of their goals
o Respect, that is earned, not demanded from your peers and manager
Compensation: If you are the right fit, we believe in creating wealth for you
With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a
unique position to democratize credit for deserving consumers & merchants – and we are committed to it.
