Senior Associate, Sales Strategy and Operations – Systems & Tools

This role will be based in Sunnyvale, San Francisco, Chicago, or New York.

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what's best for you and when it is important for your team to be together.

This Senior Associate Systems & Tools Business Process Architect role will be responsible for leading global initiatives through design, deployment, and evolution of internal products that drive operational innovation as well as employee & customer value. The role will be focused on driving operational scale, technology transformation, as well as business growth through high impact solution design. In this role, you will learn the business inside-out, develop roadmaps, test & learn, and drive outcomes for our global sales teams & customers. Additionally, you will cultivate strong relationships and collaborate cross-functionally with business leaders, Pricing, Commercial Model, Sales Systems Engineering, Data Science, Business Operations, Product, and vendors to identify opportunities, design, and deliver results.   

Responsibilities: 

As a Sales Strategy & Operations Senior Associate, you will lead projects with key stakeholders and cross-functional partners to make data-driven decisions on topics, including, but not limited to: 

• Key Sales Operations Processes 
• Sales & Crediting Systems 
• Operationalization of Pricing & Commercial Model Strategies 
• Sales Operations enablement  
• Process improvements 
• Systems development 
• Tool enhancements & roadmap 
• Cross Functional Collaboration 
• Systems Implementation & Architecture 

 Additionally, this role offers the opportunity to: 

• Partner with Cross-Functional Partners (e.g. Pricing, Engineering, Product, etc.) to translate commercial model strategies into prioritized, executable plans to drive implementation across  LinkedIn’s systems & tools 
• Design and deploy internal tool strategies; manage multi-quarter development roadmaps with Product, Engineering, Product Marketing, and Technical Program Management 
• Identify and assess both data and process opportunities, as well as business needs and impact, to create recommendations 
• Quantify and evaluate business & user impact to inform prioritization across new use cases, enhancements, and defects 
• Partner with sales executives on all operational and strategic requests (e.g., team structure changes, metrics alignment across the organization, etc.) 
• Design and deploy internal tool strategies; lead or partner with cross-functional teams to create and manage multi-quarter roadmaps  
• Develop and communicate current and future state business processes, data flows and process diagrams, user journeys & workflows 
• Identify and holistically assess both data and process problems as well as business needs to make recommendations  
• Quantify and evaluate business/user impact to inform prioritization across new use cases, tasks, defects, and enhancements  
• Recommend solutions to improve productivity, decrease overall complexity, minimize technical debt, and enable better data integrity  
• Create and maintain project trackers as well as communication channels to effectively manage actions to meet deadlines while building at high velocity  
• Regularly assess and communicate project constraints and risks globally; identify project dependencies, decision trade-offs, mitigation plans  
• Influence change management strategies and be responsible for deploying, where applicable  
• Build cross-functional relationships and partner effectively with other teams for collaborative opportunities  
• Gain management confidence creating and delivering insights in executive presentations 

 Basic Qualifications: 

• 4+ years work experience in one of the following: management consulting, sales systems, process improvement, product management, sales systems, technical project/program management, sales technology, process excellence, or operations 
• BA/BS degree in business, economics, finance, engineering, computer science or another related technical field 
• 2+ years' experience with Excel or relevant experience 

  Preferred Qualifications: 

• Masters in Business Administration (MBA) 
• Clear and effective communication: distills complex thoughts and strategies into simple, actionable written and verbal recommendations in a fast-paced, data-focused environment . Ability to effectively communicate and influence senior management (verbal and written via Power Point, Word) 
• Exceptional attention to detail: adept learner with meticulous attention to detail and proven experience in diagnosing the breaking points within a process. Inside-out knowledge of Excel and ability to spot an “off” number from a mile away 
• Experience building for scale: comfortable with data and ambiguity; quickly creates connections and assesses root-cause; delves into the details & operational tactics, engages meaningfully on the big picture, and solves operational problems  
• Experience with sales processes and tools: subject matter expert in sales workflows and processes (e.g. headcount planning, territory building, quota setting, forecasting); experience implementing third party systems and utilizing Agile methodologies  
• Experience with project management software: JIRA, SmartSheet  
• Data fluency: ability to query and analyze data from relational databases using SQL, experience with dashboarding tools (Tableau, PowerBI) is a plus  
• Accountability and prioritization: experience acting with limited oversight on day-to-day basis, balancing multiple priorities, and proven experience in meeting deadlines   
• Proactivity and positivity: independently seeks information, solves conceptual problems, corrals resources, and delivers results in challenging and multi-faceted situations; eager and motivated to work collaboratively in a dynamic, ever-changing environment. Manages upwards to leadership to proactively identify opportunities.  

Suggested skills:

• Excel
• SQL
• Sales systems
• Process excellence
• Roadmaps

LinkedIn is committed to fair and equitable compensation practices.

The pay range for this role is $96,000 to $156,000. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For additional information, visit: https://careers.linkedin.com/benefits.

Equal Opportunity Statement

LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: EEO Statement_2020 - Signed.pdf.

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