Senior Associate, Outbound Fulfillment- Distribution

About Harry’s 

Harry’s Inc. is building a modern CPG company by putting people first and delivering against real unmet consumer needs.

The company’s flagship brand - Harry’s -  was founded by Jeff Raider and Andy Katz-Mayfield in 2013. After successfully launching and scaling Harry’s, Jeff and Andy saw an opportunity to bring their experience building Harry’s to other CPG categories where the consumer has also been historically underserved.

Harry’s Inc. has grown significantly over the last ten years, and is now made up of four brands -  Harry’s, Flamingo, Lume, Mando -  and Harry’s Labs, the company’s incubation and M&A engine. The company employs more than 900 people across the U.S., U.K. and Germany, and is the largest CPG company built in the last 20 years.

At Harry’s Inc, our mission is to Create Things People Like More — whether it's a product, an experience, or an internal tool, we believe in making the things around us better for our customers, and our team.

Our mission extends beyond customers and team, to the community broadly. We believe that the best business models make a positive impact. So, we set aside 1% of sales across Harry’s, Flamingo, and Lume to support our social mission, including through donations to our nonprofit partners.

At the end of the day, the key to our success is our amazing people. From chemists, mechanical engineers, CX associates, to creative directors, sourcing managers, and logistics specialists, the Harry’s team is composed of some of the most brilliant, diverse, and humble people you’ll ever meet. Our company is a place of inclusion, innovation, and deeply ingrained values.

*The Harry's Inc working model is in-office Tuesday, Wednesday, and Thursday*

About the team

The International Distribution & Logistics (Intl D&L) team oversees the flow of our product from the point of supply to our end customers. The team is focused on providing the best-in-class omnichannel operations, to advance both Harry’s direct-to-consumer business and the retail channels we’ve partnered with across Europe.

About the Role

As a member of the Intl Distribution & Logistics team, you will have the opportunity to work with 3PLs in the UK and Poland and own, develop and deploy strategic operational relationships with our customers. 

We’re looking for an Outbound Fulfillment (Distribution) Senior Associate, who will be responsible and manage all DTC and B2B order fulfillment matters. This includes ensuring orders are processed, fulfilled and delivered to our customers on time and in full. It will also include managing internal and external relationships, onboarding new B2B customers in the UK and EU and participating in cross-functional projects relating to both DTC and B2B.

In the UK and EU, Harry’s is growing and it’s an exciting time to join the business. The distribution team is constantly looking at ways to improve our existing operations, reduce costs and achieve efficiencies that support sustainable growth.  

What you will accomplish 

• As a valued member of the Intl D&L Team, you will be responsible for the strategy of the customer operations function in the UK and EU
• Responsible for managing the operations of UK and EU accounts from a customer operations point of view. This includes; PO processing, line listing, changes to existing SKUs, NPIs
• Develop and improve operations within the warehouse, with a focus on continuous improvement and increased efficiencies as it relates to DTC packing and retail reworks 
• Improve existing processes for customer operations including, PO processing, KPI reporting.
• Manage our Logistics function for both DTC and Retail, ensuring that we maintain a good service and are using the most cost efficient methods 
• Build reports and dashboards for all internal stakeholders as and when required
• Manage end to end EDI implementation with our customers and internal teams
• Troubleshoot EDI orders with our partners and drive closure to issues, ensuring 100% fulfillment and data processing completion 
• Project manage new retailer and specialty onboarding
• Assist Finance with month-end tasks such as invoice review and approval and ensuring that all PODs have been uploaded
• Partner with multiple internal teams in achieving commercial goals, including Web Product, Retail, Finance, Brand and Marketing
• Be accountable for all Distribution Outbound related issues including and not limited to out of stocks, chargebacks and failed collections or deliveries
• Develop and manage key stakeholder relationships across Harry's business with a view to enabling your team and others to customer operational excellence

This Should Describe You 

• Bachelor’s degree or equivalent experience
• 3+ Years of experience within a supply chain organization.
• Advance knowledge in Excel and PowerPoint
• Experience of working with ERP systems such as Oracle, SAP
• A lover of process and optimization. You're excited about the opportunity to create and experiment with processes, and are willing and able to lead others utilizing them.
• Data-driven and analytical in mindset. You can look at any spreadsheet and know the right questions to ask to get to actionable outcomes, and you know how to explain data in a digestible way.
• Excellent communicator and stakeholder manager. You are able to strike the right tone and are a great stakeholder manager across the business both locally and internationally
• You are a learner - always seeking to improve yourself, your team, your suppliers and the world around you
• You appreciate a great result quantitatively and qualitatively and celebrate accordingly, but you also recognize a failure and take pride in learning from experience and feedback
• You're humble and understand that contributions to our success as a brand come in all shapes and sizes

Here's who you'll work with:

• Reporting to the Intl Distribution and Logistics Senior Manager
• Part of the Global Supply Chain team, including Global Supply, Demanding Planning and Global Store Design
• Cross-functional collaboration with Brand, Strategy, R&D, Quality, Packaging Development, Retail, DTC, Product, Sales & Operations, Planning and Finance
• External partners (suppliers, 3PLs)

Harry’s is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

Harry’s is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, domestic violence victim status, arrest/conviction record, sexual or reproductive health decisions, caregiver status, credit history immigration status, unemployment status, traits historically associated with race, including but not limited to hair texture and protective hairstyles or any other status protected under applicable federal, state and local laws. Harry’s commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training.

We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.