Position Title : Senior Associate-IT (Intune Engineer)
Location : Chennai / Bangalore
SUMMARY OF ROLE AND OBJECTIVES:
Following ITIL methodology, and utilising the existing Eurofins Policies, the mission of the position ‘Intune SME’ is to:
• Microsoft Intune operations and support.
ROLE & OBJECTIVES:
Intune SME / L2 roles and responsibilities - Experience – 6+ years in Intune operations.
- Responsible for installation/implementation and configuration of Profiles/ policies. Major role includes providing Solutions, Implementation, configuration and troubleshooting of various platforms. (Windows, Android & iOS)
- Intune Compliance and configuration profiles (Policies) for all the platforms (Windows10, Android & iOS)
- PowerShell scripts for creating policies and pushing them via Intune.
- Windows 10 update Rings and Windows 10 features updates.
- Application packaging and deploying via Intune.
- Windows 10 Autopilot via Intune
- Bitlocker Encryption through Intune.
- Security Baseline policy deployment
- Intune Deployment Profiles. (Azure AD Join & Hybrid Join)
- Azure AD Users and Groups
- Creating technical Documentation for new or existing services and Report creation.
- Intune Tenant Administration
- End-Points Life cycle management like feature update, upgrades etc.
- Assisting in design and implementation of the IT infrastructure, troubleshooting and provide solutions for problems and conflicts.
- Azure AD Password policies.
- Application Delivery infrastructure design and deployment for Windows 10, Android, iOS.
- Maintain an awareness of current developments in Digital Workplace and conduct research and development of new technologies.
- Provide advice, both reactively and pro-actively, to customers, projects and colleagues. Coordinate project activities across customer, vendor and teams (Cloud, Server, Network etc).
- Intune Troubleshooting
- Intune Reports & Endpoint analytics
- Microsoft Defender
- Coordinating service set up in the customer environment.
- Configuration of Windows Autopilot, deployment of OS upgrades and application along with MDM, MAM policies
- Manage, maintain, support, troubleshoot and optimize mobile solution presently in place while making suggestions and adjustments to future needs.
- Understanding of SSO and MFA technologies for SaaS applications.
- Understanding of Azure AD Connect and Azure AD directory service for managing cloud identity.
- Application onboarding, provisioning & deployment via Intune platform. Good knowledge on application packaging and MSI technologies
- Supporting Proof of Concept for new services/technologies. Deliver all services following ITIL methodology for Service Creation, including the following:
- IT Service Card;
- Standard Operating Procedures / Work Instructions;
- Training;
- Service Transition
