Job Title: Active Directory Engineer (Senior Associate - IT)
Reporting: Manager
Work Location: Bangalore
SUMMARY OF ROLE AND OBJECTIVES:
Following ITIL methodology and utilizing existing Eurofins policies, the mission of the position 'AD Engineer' is to:
ROLE & OBJECTIVES:
AD SME / L2 Roles and Responsibilities:
- Experience – 6+ years in AD Operations.
- Administer the Active Directory Forest, including AD-based DNS, DFS.
- Familiarity with enterprise multi-forest infrastructure models.
- Create and maintain applied GPOs.
- Manage AD-based DNS, DFS, DHCP, AAD Connect.
- Manage Azure AD (Entra ID).
- Automate repetitive tasks with PowerShell scripting.
- Operate the AD environment with best practices for capacity, redundancy, and performance.
- Assist in projects by mapping changes, improving and analyzing changes, introducing plans to be decided upon.
- Manage Active Directory related incidents.
- Implement Standard Changes related to AD global settings as per procedure.
The Focus of the AD Engineer includes:
- Operating IT services provided centrally hosted in either the cloud or strategic Data Centres.
- Ensuring effective delivery of IT services managed by the Central IT Operations team to business customers. This includes executing SOPs, managing IT Incidents, IT Changes, and IT Problems in the ITSM-based system following related processes, procedures, and work instructions.
- Operating and installing Enterprise-level Infrastructure for providing Microsoft services, such as AD, for global initiatives, following through to implementation via collaboration with project and support teams.
- Identifying opportunities to innovate, extend, and enhance service delivery wherever possible.
- Using an ITIL approach to resolve technical problems. Troubleshoot occurring issues, investigate root causes, and support resolution of the issues found.
- Serving as an escalation point for application support and troubleshooting, providing guidance and direction in the resolution of escalated issues and/or complex production, application, or system problems.
- Performing daily system monitoring, verifying the integrity and availability of all involved infrastructure elements server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs. Ensure that performance, scalability, and security are maintained and optimized.
- Delivering quality documentation to facilitate smooth day-to-day operations.
- Improving existing processes through sustainable solutions to recurring problems and enhancements to existing solutions or documentation through automation.
- Contacting vendor technical support for Priority 1 incidents.
- Cooperating closely with IT Infrastructure & Operations, Architecture, and Security teams.
