About the Team
The Experience - Trust & Safety team works towards making the Meesho platform safe and secure from all kinds of frauds and abuses. We work extensively with data to identify newer frauds, fraudulent entities and build solutions to make the platform safer for customers/suppliers. Apart from data, we engage with all teams across the platform to identify vulnerabilities and build world-class systems and processes. This team also has representation from members of Business, Product, Tech and legal. We are passionate, energetic individuals and moving at 10x speed is where we excel. If you want a high powered career growth and supporting work environment, we are the right destination for you!
About the Role
As Senior Associate Experience - Trust & Safety , you’ll be responsible for reducing the identified frauds on the platform as well as proactively discovering more problem areas through extensive data analysis which are directly impacting platform experience. You will be responsible for identifying problems/gaps, setting up priorities and driving implementation/adherence in a cross-functional manner. In order to drive implementation and processes you’ll get the right mix of autonomy and guidance in terms of the processes you would want to set-up.
What you will do
- Analyze internal and external data sources to identify frauds and build structural and watertight solutions to reduce risk on the network.
- Benchmark industry wide best practices to improve overall platform experience for all stakeholders
- Spearhead business process improvements to positively affect operational efficiencies
- Own the operational metrics associated with programs.
- Identify potential points of continuous improvement to fill in existing process gaps
What you will need
- Bachelor’s degree in any discipline 2-4 years of work experience in start-ups/consumer internet companies/management consulting/operations
- Strong data-driven mindset to solve problems
- Proven ability to form points of view on business implications
- Proven track record of defining and driving initiatives with minimal supervision
- Proficiency in Excel
- Good hold in SQL and Advance Excel
- Expertise in multi-front stakeholder management
About us
Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities.
Our Mission
Democratising internet commerce for everyone- Meesho (Meri shop) started with a single idea in mind -to be an e-commerce destination for the next billion Indian consumers and enable 100 million small businesses to succeed online. We provide sellers with a range of industry-first benefits such as zero commission and the lowest shipping cost. Over 1.75 million sellers are registered on Meesho, growing their business by tapping the company’s massive customer base, state-of-the-art tech infrastructure, pan-India logistics at the lowest cost through third-party logistics providers in an 'Everyday Lowest Cost' channel for sellers. Affordable, relatable merchandise mirroring local markets has helped us make inroads with first-time internet users in the country. We cater to an underserved and unique customer base and cover every serviceable pincode in the country. Our unique business model and continuous innovation has enabled us to become the first Indian horizontal E-commerce company.
Culture and Total Rewards
Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent. Total rewards at Meesho comprises of a comprehensive set of elements - monetary, non monetary, tangible and intangible in nature. Our 11 guiding principles, or "Mantras," are the backbone of how we operate - influencing everything from recognition and evaluation to growth discussions. Daily rituals & processes like “Reflections”, “Listen or Die” , Internal Mobility Program, Talent Reviews, Continuous Performance Management - all embody these principles.
We provide market leading compensation - both cash and equity-based - specific to job roles, individual experience and skill along with our employee centric benefits and work environment. We focus extensively on holistic wellness - through our MeeCare Program - encompassing benefits and policies across physical, mental, financial, and social wellness aspects. This includes extensive medical insurance benefits for employees and their families, wellness initiatives like telehealth, wellness events, and gym & recreational discounts etc. To support work-life balance, we provide generous leave policies, parental support benefits, retirement benefits, and learning and development assistance. Through gratitude for stretched work, personalized gifts, engagement & fun at work - we promote employee delight at the workplace. Many other benefits such as salary advance support, relocation assistance, and flexible benefits plans further enrich the Meesho employee experience.
