Senior Application Support Engineer - BPCE IT

Founded in 2015, BPCE Infogérance & Technologies is a subsidiary of Groupe BPCE, dedicated to Infrastructures, End-User Environment, Security and Production. Driven by growth, expertise, transformation and agility, this project embraces an international mindset and a diverse skill set. You’ll find yourself in a dynamic and enriching workplace or, as we like to name it, a real tech playground, where you’ll be able to explore a huge tech stack. 

The Méniga production team is in charge of one big platform which aims to handle all end-users requests. At the center of BPCE clients’ ecosystem, this critical platform is used by our customers to access to their online bank accounts via the new augmented synthesis.

The Méniga platform provide to final customers new functionalities like categorization, account aggregation, geoloc, 26 months of transactions history.

This perimeter needs to provide 24/7 support, due to its ‘online digital banking’ business.

This platform run on Windows and Linux servers with middleware like RabbitMQ (Kafka soon), MQ Series and IIS. Databases running on AlwaysOn SQL server clusters. Installations are made with XLDeploy, monitoring and KPI are made with Zabbix, THEIA (Kibana/Elastic), Appdynamics, Grafana.

Some KPIs on Méniga :

• 200 production servers, over 300 for all env.
• 27 SQL server clusters
• 18 Billions of transactions + 74M of cards & accounts + 13.3M of customers charged = 28 To of DATA
• About 30M of Front call / day ~ 700 TPS on average
• Between 30M and 60M new transactions inserted every day on DB from corebanking systems

And some KPI about changes :

• ~30 change / month
• 1 release installed / 2 months
• All installations on the platform are made during working hours (2pm > 4pm) without interruption for customers

Our authentication platform is used 24/7/365 by the clients of 30 banks which represents more than 12 million active clients.

Meniga’s solution editor is MENIGA (Island, Poland, UK)

You will have opportunities to work on new important features like Carbon Insight, Scan facture, new alerts/notifications, Core 4 with Kafka version of Meniga, …

Your main challenges and goals are to ensure the quality of production (QOS), treatment of incident by the production team, keep the best monitoring & KPI for all features of MENIGA. Of course keep one team with daily/weekly exchanges about QOS, delivery, changes and incidents.

It’s very important to keep a daily link with Scrum master, developers, Product Owner and product manager on BPCE-SI/SA side.

The good qualification of all features (technical qualification and functional qualification) is mandatory to keep Meniga’s platform on the rails.

Few times a week, we have meeting with architects, developers, integrator, production team in order to share new issue, design and find solutions for production issues, discuss about architecture modifications incoming, development in progress, prioritization of any subjects.

Missions
 

Your main daily tasks are :

• Control the production platform, verify QOS and all treatment (daily batches, synchronizations, MQ insertions)
• Control, restart, repair and evolve if needed the production plan thanks to VTOM tool
• Check Zabbix and alerts, repair or update template, trigger if needed
• Control platform on Appdynamics, create healthrules, check the BT behavior
• Create, follow up, update the tickets on all helpdesk : Meniga / Powens, Jira and SUN
• Control if front accesses are OK
• Plan the changes, follow the behavior of previous installations
• Check if there are new workflows to planned
• Take part of different meeting with homologation, architect, PO, Scrum Master, BPCE-IT team
• Participate to the BPCE-IT daily production meeting
• Prepare installations and execute installations if needed
• Organize meeting with developers in case of issue, plan a hotfix
• Update the weekly weather with your team
• Prepare the Meniga weekly meeting with production issue/state
• Manage, prepare changes with DBA (SQL requests, BDD changes, issues analysis)

As Senior, you could work on:

• Create, modify some scripts to optimize some process (vtom plan, reboot, controls…)
• Create scripts for daily exploitation of the platform (ex. Manage vulnerabilities, …)
• Fit some dictionaries for XLD in case of infra changes
• Organize the yearly PCS (PCO in French) for Meniga platform
• Controls and analyze the documentation from Meniga on each delivery
• Take care of the capacity planning of the platform (number of slots, usages, response time…)
• Manage, follow up and update certificates on the Meniga platform and loadbalancers
• Follow up the DSP2 certificates and renewing with POWENS
• Follow up every day/week the state for: vulnerabilities / reboots / patching
• Manage the EKARA / IP-LABEL monitors
• Follow up the obsolescence of all servers (plan the migration to Mycloud, manage code update with developers for middleware update…)

What we’re looking for 

Qualifications and Hard Skills:

• General knowledge of production tools like Scheduler (VTOM), Supervision (Zabbix, AppDynamics), ELK, Grafana
• General knowledge of deployments tools (GIT, XL Deploy, XL Release, Bitbucket, Jenkins)
• Good knowledge of Linux and Windows systems
• Good knowledge and capacity to create Shell, Powershell, scripts

Soft Skills:

• Good level of English - minimum B2 (mandatory);
• Good level of French - minimum A2
• Ability to keep up with a demanding and fast-paced environment;
• Willingness to learn and develop;
• Good communication skills;
• Ability to work in a team
• On-call required

Candidate’s Journey: 

Following your online application, you’ll be contacted by one of our Talent Acquisition Specialists. The next steps would be to meet our business experts (Team Leaders and Team Managers), welcome and onboard you into the Team. 

Few other things you should know: 

This career opportunity is based in Porto, right in the heart of the city, and offers a hybrid working model. 

Last but not least, we invite you to discover what a day in your like could look like: 

Early morning. Campo 24 de Agosto. In 4 minutes, you are clocking in at the office. Start your day having breakfast with the Team and grab fresh fruit on the way to your seat, in one of Porto’s most typical neighborhoods. This Purple Day is going to be a busy one: daily meeting ensuring all team members are on the same page regarding work status, priorities and blockers, language class and, just after, a Talent Management meeting with your manager, discussing your career path. 

 
Lunch break. Today, your Team is onboarding newcomers, but also welcoming French colleagues: the perfect excuse to walk downtown and bond over a francesinha. When returning, inhale nature and peace of mind in Natixis Urban Garden (look at the crops; ready to harvest!). 

Back inside. Brainstorming session on a new, exciting project in our disruptive and immersive Manaus Village. The afternoon went flying (tasks, meetings, some jokes with your teammates). End it on a high note: celebrating cultural diversity with a Diwali, the Indian festival of lights. 

  
Tomorrow, you attend a conference led by influential speakers in your industry and, the day after, you will work from home, benefitting from some focus time to complete that report and soft skills course on LinkedIn Learning. Once you are done with your work for the day, strike the right note playing with Natixis band or be part of a board games session. If that is too steady for you, meet your colleagues to catch some waves or sail the Douro river during golden hour.