About the Role:
As a Senior Analyst - Sales Operations, you will act as the primary point of contact for the Regional Sales Leads and Marketing Team.
What will you do:
1. Onboarding and Enablement
- Working closely with Sales Enablement to ensure timely and smooth onboarding on New Hires
- Interface with Systems & Tools Function to ensure appropriate systems and tools provisioning for the new hires / existing employees
- Responsible for monitoring ongoing enablement of the sales and marketing teams in the region.
- Ensure appropriate Territory Deployment and Coverage of the various GTM functions in the region.
- Engage with the Leadership and allied functions to ensure timely deployment of goals and VCP.
2. Quota management, Sales Capacity Planning & Commissions
- Partner with Regional Sales leaders to allocate resources, assign performance targets and develop plans to achieve targets at all levels.
- Lead capacity planning based on the Sales targets - quota allocation, territory allocation, hiring plan for the target Sales bookings.
- Track and optimize quota attainment including reporting in a timely manner.
- Ongoing validation of Quota Crediting, Variable Pay Calculations with Finance, smooth and timely processing of variable payouts in accordance with the Variable Compensation Plan & Policy.
3. Operational Support
- Managing and maintaining sales process adherence with the Sales & Marketing Team.
- Providing day to day operation support with Account Assignment, Opportunity Management, Quote Creation, RFP support etc in alignment with the Global Policy and Processes in place.
- Interface with internal functions to help drive smooth engagement and governance required internally through the Sales Cycle.
- Identify and make recommendations to eliminate sales process bottlenecks and inconsistencies.
4. Forecasting, Analytics, Reporting & Intelligence
- Own the end-to-end process of tracking the sales funnel and operational metrics and deliver regular insights to the business.
- Define and deliver recommendations to improve the funnel performance for sales management.
- Partnering with Sales Leaders to engage and enforce the Sales Forecasting and Pipeline Management Framework.
- Assisting the Sales Leaders with Pipeline and Opportunity inspection.
- Facilitate preparation of required content to help drive periodic cadence around Forecast / Pipeline Reviews, Account Plan Reviews, Quarterly Business Reviews and any other ongoing requirements.
What are we looking for?
Must have:
- Graduate / Post Graduate with 4-6 years of relevant experience in Sales Operations, preferably in a SaaS based product company.
- Flexible to work in US Timezones as applicable.
- Prior expertise in business partnering roles in Sales and Marketing Functions interfacing with Senior Leadership.
- Strong analytical and problem-solving skills, Data driven with the ability to draw insights and trends.
- Self starter, Ability to deal with ambiguity, Operate independently with limited supervision, Results Oriented, with ability to drive cross functional collaboration.
- Exceptional oral and written communication skills.
- Strong working knowledge of Salesforce, MS Office and Google Applications.
Good to have:
- Exposure to Salesforce forecasting, Clari, Marketing Automation and Data Intelligence / BI tools.
Why join us?
- Be a part of a global growth stage startup
- Work in a fast-paced, dynamic environment where your contribution matters
- Innovate at scale, with learning opportunities
What is working at CleverTap like?
- Be a part of a global category creator - hyper growth B2B SaaS startup
- Work in a fast-paced, dynamic environment where your contribution matters
- Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
- Accountability and driving outcomes is the key to success
- Your career here is limited by you and nothing else
- Teamwork trumps individual success
- You are passionate about experience technology and its impact on enabling growth
- Innovate at scale, with learning opportunities and having fun along the way!
About the Function:
Sales Operations being a part of an aggressively growing Company and a Sales Organization, plays a pivotal role in Onboarding, Enabling and Driving superior performance among the Sales & Marketing Organization. The Sales Operations Function has a bigger and more ambitious role to play in enabling the Growth Operations for the organization with responsibilities encompassing Sales Enablement, Business Partnership, Process Excellence, Tools & Data, Variable Compensation and Sales Support Operations.
We are a team of Growth Pilots where everyone works together towards a common objective:
P : Act with First Principles
I : Take Initiative
L : Seek to Learn
O : Take Ownership of Outcomes
T : Help Achieve Together
S : Speak up then Commit
About CleverTap:
CleverTap is the all-in-one engagement platform that helps brands unlock limitless customer lifetime value by helping them create personalized experiences to retain their most valuable customers. The platform empowers businesses to orchestrate experiences for individuals across their lifecycles and design personalized journeys that span a lifetime. It offers analytics that encompasses every aspect of the lifecycle, enabling businesses to measure and optimize each experience in real time. Its unique AI capability is insightful, empathetic, and prescriptive, facilitating smarter and faster decisions. The all-in-one platform unifies experiences from every touchpoint, paving the way for a new era of customer engagement.
The platform is powered by TesseractDB™ – the world’s first purpose-built database for customer engagement, offering both speed and economies of scale.
CleverTap is trusted by 2000 customers, including Electronic Arts, TiltingPoint, Gamebasics, Big Fish, MobilityWare, TED, English Premier League, TD Bank, Carousell, AirAsia, Papa John’s, and Tesco.
Backed by leading investors such as Peak XV Partners, Tiger Global, Accel, CDPQ, and 360 One, the company is headquartered in Mountain View, California, with presence in San Francisco, New York, São Paulo, Bogota, London, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Delhi, Singapore, and Jakarta.
If you think you’d be a good fit for this role, we’d love for you to apply!
CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.
We are committed to cultivating an empowering environment, enabling each of us to reach the peak of our professional careers.
We're excited to showcase what we have to offer!
