About the Opportunity
Good customer management skills to reach right point of contact at first time, understand customers invoicing/payment process cycle
Enforce agreed contractual payment terms at all times while maintaining good relationship with customers
Perform Daily Invoicing Functions
Resolve Billing Errors & Support Financial Staff
Perform General Administrative Duties
Identify payment barriers at early stages and takes proactive steps to prevent such issues by working with other stakeholders within Freshworks and at customer side (Dispute Management)
Review all aged invoices periodically to identify potential bad debts and subsequent write-offs
Respond to all queries both from Internal and external customers in timely manner per the agreed turnaround time
Experience / Qualifications
Qualified candidates will possess the following:
4 to 7 years of experience in Billing and Billing related services.
Good communication skills (written and oral).
Working knowledge of MS Office products.
Knowledge & experience in related processes like Cash Applications, Collections, and MIS would be an advantage but not mandatory.
Skilled in negotiation & problem-solving
Willing to learn and open to working in a 24/7 operational environment with rotational shit and
workday setting.
Must be willing to relocate to Chennai as and when offices open post normalization.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
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