We're seeking an AI Solution Engineer to drive customer success and foster long-lasting relationships by delivering impactful AI solutions. Your role centers on guiding customers through their AI journey, ensuring Aitomatic’s Product offerings align with their needs and goals. You'll balance innovation with practical impact on design, implementation, and deployment to maximize business value. With a focus on customer satisfaction, strategic project management, and a deep understanding of AI, you'll play a key role in our growth. If you're passionate about making a real difference, we want to hear from you.
About the Role:
Drive customer success by strategically managing relationships, serving as a key advocate, and aligning Aitomatic Product capabilities with their goals while proactively mitigating project risks.
Stay at the forefront of AI innovation by engaging in the design of AI systems for industrial applications, keeping abreast of the latest trends in AI, machine learning, and data analytics.
Facilitate customer collaboration to clearly define problem statements, architect impactful solutions, translate needs into actionable tasks, and oversee project lifecycles, including roadmap planning, execution, and quality assurance.
Lead and work in tandem with cross-functional technical teams to develop and deliver solutions efficiently within set deadlines.
Equip customers with tailored technical solutions and training, enhancing the impact and value of the solutions provided.
What Makes You a Good Fit:
Must-Have:
Demonstrated experience in customer success or account management within a tech setting, ideally in AI or machine learning contexts.
Outstanding skill in cultivating and sustaining customer relationships.
Proficient in project management and effective communication.
Capable of comprehending complex customer requirements and converting them into detailed, technical strategies.
Comfortable with data analysis, using insights to inform strategic decision-making.
Deep knowledge of AI technologies, with experience in AI system development, machine learning and deep learning algorithms, and deployment of AI solutions.
Great-to-Have:
Background in start-ups or dynamic tech environments.
Skilled in Python, AI/ML frameworks, and cloud services.
Proven track record in enhancing customer success and relationship expansion.
Knowledge of industrial AI applications and their specific challenges.
Education:
A Master's degree or higher in Computer Science, Computer Engineering, Physics, or another related discipline is preferred, with a specialization in AI, Machine Learning, or Data Science highly valued. However, we recognize that talent and drive can come from diverse backgrounds. Therefore, candidates with a Bachelor's degree coupled with significant, relevant experience in AI, machine learning environments, or equivalent professional achievements are also strongly encouraged to apply. Our goal is to embrace inclusivity and diversity, understanding that expertise and innovation can transcend traditional educational paths.
If you are passionate about customer success, pushing the boundaries of AI technology, possess strong technical skills, and thrive in a collaborative environment, we encourage you to apply. Join us in shaping the future of AI solutions and making a significant impact in the industry.
Why you'll love working here
Attractive compensation and benefits commensurate with experience.
Generous daily lunch allowance of $10 per day, provided to each team member.
Overseas travel opportunities for training and working related, providing exposure to international projects and collaborations.
An employee-centric culture that values the skills and abilities of our team members, providing them with the necessary tools and resources to excel in their roles and advance in their careers.
A collaborative work environment that fosters teamwork, knowledge sharing, and innovation.
Flexible working hours
Fun team activities & outing
