WCS Group leads the Water Treatment and Water Hygiene division of Marlowe Environmental Services. We are the UK's largest water safety specialist providing mandatory water, environmental, heating/cooling and related water engineering safety and compliance - nationally. We get the best water treatment and hygiene contracts because we employ the best people. So, we're always recruiting, training and investing in existing and new talent.
Due to growth within the business we are we are recruiting for a Senior Account Manager to join our team covering The North East of England.
Purpose of Senior Account Manager:
To achieve personal sales targets via a mixture of contract base retention and growth, upselling to existing clients and actively seeking out and converting new clients.
Benefits:
- Basic salary upto £40,000 DOE
- Commission scheme & bonuses
- Company Car
- My Marlowe Rewards platform including access to a GP
- Royal London Pension
- Mental Health & Well-being Scheme
- Employee Recognition Scheme
- Paid Recommend a Friend Scheme (up to £2000* for successful referrals)
Requirements
- 2+ years water treatment experience - essential
- Full UK Driving License - essential
- Knowledge of steam boilers cooling towers, close systems & understanding of pretreatment softeners
- Support setup of contract delivery at the beginning of the contract
- Respond to ongoing client requests and compliance issues in a timely and professional manner
- Monitor operational performance and raise any issues with the Delivery team as required
- Monitor financial KPIs and take actions with account as required to attempt to ensure remains on budget
- Conduct quarterly account reviews to identify potential reasons for account loss and up / cross-sell opportunities
- Negotiate contract renewals with accounts
- Demonstrate behaviours in line with our company values : Respect, Accountability, Reliability & Integrity.
KPI's
- Clear documentation of contract requirements
- Client satisfaction with Group delivery
- On-time renewal of accounts
- Increase revenue from retained accounts through price increases, cross-sell and up-sell
- Regain lost clients
- Obtain new clients to achieve personal budget targets
- Contact lost accounts to test interest in re-engaging with Group
WCS Group of companies are committed to equal opportunities and recognize the value of having diverse teams that represent the communities we serve. We therefore encourage applications from everyone who meets the above requirements and would like to take their next career step with us.
