At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth.
Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations- all united around one goal – to deliver the best possible products and services to our partners and customers. While our company mission is to keep innovating global commerce, our internal mission is to #chooseaction, #beopen, #thinkcustomer, #gofurther and #wintogether.
PPRO is looking for a highly motivated and experienced Senior Account Manager to join our team in China. The Senior Account Manager will be responsible for managing and growing revenue and portfolio share within our existing customer base, including large keystone enterprise customers.
The ideal candidate will have a proven track record of success in account management, strong business acumen, excellent communication skills in both native Mandarin and second language English, and the ability to build collaborative relationships with key stakeholders to enable PPRO’s network of Local Payment Methods (Bank Transfers, Buy-No-Pay-Later, Direct Debit, eWallet, etc..).
You will join our expanding regional APAC commercial team but will also be interfacing with our multiple departments around the world, driving new opportunities, optimizing current services, providing solutions and best in class service to our customers.
What will you be doing:
We get things done
- Develop and execute account plans to grow revenue and portfolio share for a portfolio of customers
- Identify and pursue cross-selling and upselling opportunities
- You will provide collaborative leadership and ownership of our customer’s relationship with PPRO ensuring optimisations, solutions and products are delivered quickly and efficiently
- Embody a passionate entrepreneurial mindset to achieve shared goals both internally and with customers
- Strong sense of ownership and demonstrated ability to maintain high levels of productivity with minimal supervision
We put the customer first & making things better
- Embedding PPRO into the fabric of the customer, creating, strengthening and building the relationship for longevity and success
- By understanding the needs of the customer and finding ways of adding value to their business, you will keep innovating by raising the bar and provide leadership to tailor PPROs solutions and services to our customer needs to create faster closing of deals and better, stronger partnerships
- Our clients trust PPRO to be a candid, open partner who is unafraid to be in conflict with conventional thinking and challenge their conventional thinking or assumptions regarding our product set. Being able to say ‘no’ in both parties’ interests is more powerful than saying ‘yes’ in some circumstances. In short, relationships are everything and any applicant to this role must bring a strong history of customer interactions, both negative and positive
We work as a team and act with trust and integrity
- You will be skilled at collaborating internally within PPRO, by ensuring strong matrixed relationships with customers, managing technical, product and executive sponsorship for large customers
- Through working closely with the Marketing team, create presentation material for use by Customer sales teams and ensure collateral is current and maintained.
- Act as a trusted brand ambassador for PPRO embodying the PPRO principles in every interaction both with customers and with your colleagues
You’ll need to have:
- Significant experience in enterprise account management within Payments, ideally managing cross-border flows of both card and LPM method methods
- Ability to build and maintain strong relationships with enterprise customers and internal stakeholders
- Experience managing complex contract negotiations and renewals
- Proven track record of achieving revenue targets and growing portfolio share
- Strong business acumen and analytical skills
- Ability to work independently and as part of a team in a fast-paced environment
- Mandarin and excellent second language English
Nice to have:
- A passion for challenging the status quo and driving positive change: We appreciate individuals who proactively seek better ways of doing things
- Excellent communication skills: You thrive in international environments and can connect with people from diverse backgrounds and cultures
