Senior Account Manager | Marketing Creative Team

WHY DEPT®?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world. 

This is a hybrid role with the expectation that you will need to go into the office 3 days week. You must be located within 50 miles of our Chicago, IL office located at: One South Wacker, 1 S Wacker Dr #2250, Chicago, IL 60606

JOB PURPOSE

Senior Account Managers at DEPT® Marketing Creative are responsible for leading and overseeing the development and delivery of the day-to-day work we deliver for specific client(s). We expect Senior Account Managers to understand their clients needs, business, goals, and develop strong relationships with day-to-day client(s). Senior Account Managers represent DEPT® to our clients, adding value to relationships beyond organizational skills doing a mixture of account management and strategic planning. 

Senior Account Managers are focused on exceptional output, ensuring that all client requests and deliverables are delivered on brief and to the highest standard. Senior Account Managers are expected to be 3-steps ahead and be able to anticipate where opportunities and challenges may arise and plan accordingly to capitalize on or mitigate as appropriate. Senior Account Managers are expected to be comfortable and credible in front of clients.

Candidates must have experience managing teams and complex, high-volume social work streams for brands and be calm and controlled in high-pressure situations. We need people who can contribute to big ideas as well as lots of little ones that are framed in a solid strategy grounded in insight and ultimately deliver a tangible ROI for our clients. Most importantly, we need a Senior Account Manager to inspire their team and earn the trust and respect of their clients and team.

PROFICIENCY EXPECTATIONS

CLIENT MANAGEMENT

• Ability to work in partnership with day-to-day mid level clients to develop and deliver the work
• Ability to reach out to clients directly when service issues arise
• Ability to develop and present solutions for our clients
• Ability to present work internally and externally; leading client-facing presentations for day-to-day or lower complex work
• Responsible for developing, maintaining and running recurring client status reports
• Responsible for being the day-to-day relationship holder for the client within DEPT® 
• Responsible for ensuring the client’s best interests are central to all decision-making, without compromising the agency’s values.
• Expected to drive active engagement on client calls and able to field questions on behalf of the team and work 
• Expected to be comfortable and credible in front of clients
• Expected to become an expert in the clients' landscape and needs

BUSINESS KNOWLEDGE AND COMPLIANCE

• Ability to manage, monitor and reconcile client out-of-pocket funds
• Ability to identify inefficiencies with the team to Account Lead 
• Ability to develop accurate and fair cost estimates for lower complex projects
• Ability to engage in discussions about budget adjustments and strategic investments

TEAM PARTICIPATION & LEADERSHIP

• Ability to contribute to the development of strategies, approaches to briefs and the development of work that leads clients to the next level of their business
• Ability to effectively communicate distilled, concise and clear feedback, identifying actionable next steps
• Ability to set clear expectations internally and externally 
• Ability to draw conclusions and actionable insights from analysis
• Ability to identify, collaborate and troubleshoot problems with other disciplines as they arise 
• Ability to lead the day-to-day tasks with autonomy
• Ability to make informed decisions quickly in response to client needs and unforeseen challenges
• Ability to dissect problems and determine effective courses of action
• Ability to balance risk and opportunity when proposing solutions
• Ability to evaluate work and provide recommendations on how to push the work
• Ability to manage upwards effectively
• Ability to utilize strong communication skills daily, understanding the proper channel for the kinds of messages that need to be conveyed, and ensuring teams are updated or informed 
• Ability to work across multiple projects simultaneously, managing your time in order to give all work the proper care and attention necessary to produce strong and successful work 
• Responsible for ensuring delivery of work is to the highest possible standard
• Expected to have a thorough understanding of the account(s)’ daily operations to effectively communicate with both the team and clients
• Expected to have a strong understanding of the daily account needs and effectively managing work streams with a client-focused approach
• Familiarity with DEPT's service offerings & able to identify any upsell opportunities

QUALIFICATIONS   

Essential: Our offering is advanced for the industry, and we rely on great people. To be considered for this role, you will need the skills or experience outlined below.

• 4+ years experience in roles servicing clients in a creative agency environment
• Confident working on large client, social AORs and agency teams
• Confident working on a high-volume, multi service retainer(s) for brands/clients
• Confident working on paid and organic social efforts for brands/clients
• Confident with content production 
• Confident working on creator/influencer-led projects
• Exceptional client relationship management skills, ability to foster strong relationships with direct client(s)
• Excellent project management skills, able to identify and recommend efficient ways of working
• Excellent organizational skills and high attention to detail
• Excellent written and verbal English communication skills; excellent presentation skills
• Advanced problem-solving skills
• Excellent time management skills
• Ability to react quickly within a fast-paced environment
• Ability to remain focused under pressure and work under tight deadlines
• Ability to exercise critical thinking, identifying, evaluating, and solving problems related to your clients and workstreams 
• Experience working with data preferred 

WHAT DO WE OFFER?

We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our  benefits package:

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave

The anticipated salary range for this position is $84,100 - $112,000. Salary is based on a range of factors that include relevant experience, expertise, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we're flexible. 

WE SUPPORT YOU BEING YOU: 

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s lived experience, race, color, religion, sex, national origin, age, disability, and genetic information. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.

DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S. 

We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. 

DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture. 

Learn more about DEPT®

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. 

We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

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