Mintel seeks to hire an ambitious and performance-oriented Senior Account Manager to join our growing team in our Shanghai office in China.
The Senior Account Manager will take the lead on a portfolio of key Mintel Clients within the Greater China market. The focus of this position will be on-site account management designed to increase Mintel’s presence within each account. The Senior Account Manager will network extensively to identify consulting/upgrade opportunities and develop a robust approach to increase and grow Mintel’s business portfolio for these accounts within the Greater China market. The Account Manager will be responsible for establishing strong, high-level relationships with Mintel’s Key Account base and driving Mintel into a position where we are considered a valued and preferred research partner for these accounts.
Excellent internal and client-facing communication, networking, relationship development, product articulation and support, customer service, and consultative up-selling skills are an absolute requirement. Ideally, candidates will possess a general knowledge and interest in marketing and market research together with a passion for selling and helping clients in the FMCG industry. The candidate should be able to work independently as well as in a team.
What You Will Be Doing:
- Take lead on the partnership of a portfolio of key accounts in China, and communicate regularly with key stakeholders from different depts in each client
- Maintain and grow existing account relationships using excellent communication skills, strong follow-up, and sharp attention to detail.
- Become a product expert across all Mintel CPG products and services and be able to present and communicate comfortably in front of large groups
- Execute Mintel’s core client servicing strategy with each client and adapt appropriately to each client’s core business objectives
- Manage and ensure client servicing requirements are met for each client by working closely with Mintel’s analyst and client support teams
- Travel to clients for face-to-face meetings (up to 50% of the time or as needed) and demonstrate a highly polished, professional, and consultative selling style
- Leverage client relationships and playback client goals/objectives to grow accounts by securing additional products or services
- Drive and develop Mintel’s Consulting and Ad-hoc Capabilities by working closely with the local in-house Consultant team
- Continuously deliver creative business solutions to prove ROI and gather value statements on a quarterly basis for each client to aid in the renewal and entrenchment process
- Network throughout assigned accounts by leveraging contacts throughout client organisation structure targeting across departments and at senior levels. Identify new champions within organizations to increase revenue streams.
- Negotiate and close contracts to meet sales upgrade, consultancy, and renewal rate targets as set by the management team
Who We Are Looking For:
- Minimum 5 years of proven consultative sales experience: CPG/FMCG experience a plus
- Strong background in account management and/or business development, with proven financial success in expanding client relationships and maximizing account potential
- Highly polished, professional, and consultative selling style
- Strong business and work ethic
What We Offer
- A culture that supports true collaboration whilst embracing remote working.
- Flexible start time and end time.
- Blended (office/home) approach to work.
- Approach to personal development where we encourage individuals to grow and share what they’ve learned.
- Social events, both within the department and across the company.
- Generous annual leave and wider circle employee benefits.
- Additional one day off to celebrate your birthday.
- Membership in Employee Resource Groups (Mintel Diversity, Mintel Wellness, and Mintel Gives).
- Giving back is part of our culture with this in mind, Mintel gives employees 2 days' leave per year to join local volunteering activities organized by our Mintel Gives (where applicable).
- Mental health and wellbeing support via Modern Health App.
- Beautifully designed offices foster collaboration and fun.
Mintel is an equal-opportunity employer that is committed to the strength of an inclusive workplace.
