Highsnobiety is a brand dedicated to the latest in style, culture, and the community pushing them forward. We don't just report on what's happening — we are shaping it. From industry deep dives to product curations to our very own in-house garments, our goal is to bring you not anything and everything, but only the best of the best on all fronts. And we want you to be a part of that!
We are seeking a highly skilled and experienced Senior Account Manager to oversee and manage a key client account within Highsnobiety+. This role is pivotal in ensuring the delivery of exceptional service, maintaining strong client relationships, and driving the strategic direction and success of the client's projects.
The ideal candidate will have a deep understanding and experience of account management within an agency, PR firm or consulting company paired with outstanding communication and leadership skills. Experience in working with Talent is a plus.
YOUR MISSION:
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Account Leadership:
- Serve as the primary point of contact for the designated key client, ensuring clear and effective communication
- Develop and maintain a deep understanding of the client’s business, brand, and strategic objectives
- Co-Lead client meetings, presentations, and discussions, providing strategic guidance and insights
- Stay in touch with current culture, trends, marketing, media, and brand landscapes to provide informed and relevant insights that enhance the client’s creative strategies and campaigns
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Project Management
- Ownership of full project life cycle by planning, organizing, and managing client and internal projects and comms, from beginning to an end
- Liaise across various departments and external service providers across six regions to provide clear and concise briefing, project development, assets delivery and sharp communication
- Drive, motivate and hold internal teams accountable to deliver high quality results
- Steer projects and ensure on-brief, top quality deliverables
- Monitor project budgets, timelines, and resources, making adjustments as needed to maintain profitability and client satisfaction
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Client Relationship Management:
- Build and nurture strong, long-term relationships with the client, understanding their needs and anticipating future requirements
- Address and resolve any issues or concerns raised by the client promptly and effectively
- Regularly solicit client feedback to improve services and deliverables
- Be the main POC as well as the first escalation point for on-the-go issues
- Strategic Planning:
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- Collaborate with the client to develop and implement strategic plans that align with their business goals
- Identify opportunities for growth within the account and propose new initiatives or services that can add value (project upselling)
- Stay updated on industry trends, competitive landscape, and emerging technologies to inform client strategies
- Reporting and Analysis:
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- Prepare and present regular reports on account performance, project progress, and key metrics to both the client and internal stakeholders
- Analyze project outcomes and client feedback to identify areas for improvement and implement changes as necessary
YOUR SKILLS:
- Minimum of 5 years of account management experience, preferably within an agency, PR firm or consulting company
- Proven track record of successfully managing large, complex accounts and delivering outstanding client service
- Solid understanding of the creative, production and talent sourcing process, including design, content creation, media production and talents casting and onboarding
- Exceptional communication, negotiation, and interpersonal skills
- Ability to think strategically and solve problems creatively
- Strong organizational skills with the ability to manage multiple projects simultaneously
- Proficiency in project management tools and software incl. full Microsoft Office Suite and Apple Keynote
- Automotive experience and German language skills are a plus
WHAT WE OFFER:
- A bright and spacious design office, which reflects our brand and focuses on employee well-being and sustainability, located close to U Kurfüstenstrasse
- The opportunity to shape the company and help build a global brand in a motivating, international and diverse work atmosphere
- High degree of responsibility, creativity, originality, independence and creative autonomy
- We are constantly prioritizing attention on DEIB with internal trainings, workshops, parent friendly policies and our Employee Resource Groups (HighPower, HighPride, HighDreams & HighCulture)
- 2 extra days off globally for all employees on International Women's Day and Juneteenth
- Flexible hybrid working policy, dog friendly office, and remote international working option
- Access to visa support for employees relocating to Germany if needed
- Attractive employee benefits (e.g. discounts in our online shop, performance based bonus, ClassPass, access to mental health support platform Calm, bike leasing, sabbatical option)
We’re looking forward to hearing from you!!
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Highsnobiety is a global community of independent-minded creatives & professionals: Every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, or genetic information. So if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.
